Real Estate Operations Coordinator

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. **ON A TYPICAL DAY YOU’LL** - Serve as the primary project manager for all Real Estate New Build projects — coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff - Coordinate Project Engineering survey scheduling and follow-through - Facilitate engineering scope of work review and internal approval - Manage access agreement review, routing, and execution in coordination with Legal - Collaborate with external stakeholders including building management, outside contractors, and insurance brokers - Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses - Facilitate Certificate of Insurance (COI) requests, coordinating between building management and Pilot's insurance broker to ensure timely delivery and compliance - Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts - Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams - Support Real Estate Account Managers with day-to-day partner activities, including service coordination, deployment-related tasks, and other ad hoc requests that support partner relationships and account management. **WHAT WE’RE LOOKING FOR** - 3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment - Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders - Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types - Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus - Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers - Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance - Comfortable working independently and managing competing priorities without close supervision, while knowing when to escalate - Familiarity with telecommunications, real estate, or infrastructure services is a plus; demonstrated ability to quickly learn technical products and internal processes is a must - Ability to work in a hybrid environment with a minimum of 3 days per week in our New York City office **PILOT’S PAY & PERKS** - Base salary of $80,000 - $90,000 - Company-sponsored Medical, Dental, Vision Coverage - Company-sponsored 401(k) - Commuter & Wellness Reimbursement - Competitive PTO At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means. **VISA SPONSORSHIP NOT AVAILABLE**