Receivables Support Representative – Collections, Billing & Accounts Receivable | RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments, this role is a strong fit.What You’ll OwnCollections & Accounts ReceivableConduct daily collections follow-ups through phone and emailFollow up on past-due invoices until payment or a payment commitment is securedTrack outstanding balances and payment commitmentsHelp reduce aging balances and delinquencyIdentify opportunities to enroll eligible customers in auto-payMaintain consistent follow-up without letting accounts fall through the cracksBilling ResolutionInvestigate and resolve issues involving:Invoice discrepanciesIncorrect chargesAccount setup errorsService and billing mismatchesPayment application issuesYou’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.Receivables Case ManagementManage billing and receivables cases within Salesforce or similar CRM systems.You’ll:Open and track casesDocument the issue clearlyRecord investigation notes and actions takenTrack cases through resolutionDocument final outcomesConfirm customer understanding before closing casesCustomer Communication & Follow-UpCommunicate professionally with customers regarding outstanding balances and billing concernsProvide clear updates on payment status and billing investigationsHandle payment objections professionallyBalance collections urgency with a positive customer experienceEscalate complex issues when appropriateMaintain consistent communication until resolutionCRM & DocumentationMaintain accurate, organized, and audit-ready records.Document:CallsEmailsPayment commitmentsBilling disputesFollow-up datesAccount updatesFinal outcomesEnsure Salesforce and other internal systems remain current and reliable.Process ImprovementIdentify recurring billing and collections issuesFlag operational problems contributing to delayed paymentsRecommend improvements to collections workflowsHelp reduce repeat billing errors and unnecessary escalationsShare insights with operations, billing, and leadership teamsWhat Success Looks LikePast-due balances are followed up consistentlyAging receivables decreasePayment commitments are accurately trackedBilling issues are resolved quickly and correctlyCustomer accounts remain organized and up to dateCRM documentation is accurate and audit-readyCases do not remain unnecessarily openCustomers receive clear and professional communicationWhat Makes You a Strong FitYou:Follow through until issues are completely resolvedAre persistent without being overly aggressiveStay organized across a high volume of accountsCommunicate confidently about payments and billingHave strong attention to detailTake ownership of problems instead of passing them alongCan investigate discrepancies and identify root causesWork effectively in structured, KPI-driven environmentsRequired Experience & SkillsPrevious experience in:Accounts Receivable (AR)CollectionsBilling supportCustomer account managementExperience handling customer payment follow-upsComfortable making outbound collections callsExperience managing high-volume calls and emailsStrong billing investigation and problem-solving skillsFamiliarity with Salesforce or similar CRM systemsStrong written and verbal English communicationExcellent attention to detail and organizational skillsAbility to maintain accurate customer and payment recordsComfortable working independently during U.S. business hoursNice to HaveExperience in structured AR or collections environmentsExperience reducing aging balances or delinquency ratesExperience improving cash flowExperience driving auto-pay adoptionFamiliarity with SLA-based case managementExperience supporting U.S.-based customersExposure to finance or billing operationsExperience with process improvement or root-cause analysisWhat a Typical Day Looks LikeYou might:Review outstanding and past-due accountsMake collections calls and send payment follow-upsTrack payment commitmentsInvestigate invoice discrepanciesOpen and update Salesforce casesCoordinate with billing or operations teamsFollow up with customers on unresolved issuesUpdate CRM records and account notesReview aging balances and collection progressIdentify recurring billing problemsIn short: You help protect company revenue by ensuring payments are collected, billing issues are resolved, and customer accounts remain accurate and organized.Key Metrics for SuccessCollections & ReceivablesTotal cash collectedReduction in aging balancesDaily collections activity completionPayment commitment follow-throughAuto-pay conversion rateCase ManagementBilling cases resolved within SLAAverage case resolution timeReduction in cases open longer than two weeksCRM and documentation accuracyExecution & Customer ExperienceFollow-up speed and consistencyReduction in escalationsAccuracy of account recordsQuality and professionalism of customer communicationWhy This Role Stands OutDirect impact on company cash flow and revenue protectionHigh ownership across collections and billing operationsClear, measurable performance expectationsExposure to accounts receivable and finance operationsOpportunity to improve processes and workflowsFully remote work environmentGrowth opportunities into:Accounts Receivable LeadCollections SpecialistBilling OperationsRevenue OperationsFinance OperationsInterview ProcessInitial Screening CallSpark Hire Intro VideoRecruiter InterviewClient InterviewOffer & OnboardingApply NowIf you:Are disciplined with collections follow-upsEnjoy investigating and resolving billing issuesCommunicate confidently and professionally with customersKeep accurate records and follow through consistentlyThrive in structured, execution-focused environmentsThis is a strong opportunity to build your career in accounts receivable, collections, billing operations, and revenue support while directly contributing to business performance.#AccountsReceivable #Collections #Billing #Receivables #Salesforce #FinanceJobs #RemoteJobs #BillingSupport #ARJobs #CustomerAccounts #FinanceOperations #RemoteWork
Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.
This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.
You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.
If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments, this role is a strong fit.
What You’ll Own
Collections & Accounts Receivable
- Conduct daily collections follow-ups through phone and email
- Follow up on past-due invoices until payment or a payment commitment is secured
- Track outstanding balances and payment commitments
- Help reduce aging balances and delinquency
- Identify opportunities to enroll eligible customers in auto-pay
- Maintain consistent follow-up without letting accounts fall through the cracks
Billing Resolution
Investigate and resolve issues involving:
- Invoice discrepancies
- Incorrect charges
- Account setup errors
- Service and billing mismatches
- Payment application issues
You’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.
Receivables Case Management
Manage billing and receivables cases within Salesforce or similar CRM systems.
You’ll:
- Open and track cases
- Document the issue clearly
- Record investigation notes and actions taken
- Track cases through resolution
- Document final outcomes
- Confirm customer understanding before closing cases
Customer Communication & Follow-Up
- Communicate professionally with customers regarding outstanding balances and billing concerns
- Provide clear updates on payment status and billing investigations
- Handle payment objections professionally
- Balance collections urgency with a positive customer experience
- Escalate complex issues when appropriate
- Maintain consistent communication until resolution
CRM & Documentation
Maintain accurate, organized, and audit-ready records.
Document:
- Calls
- Emails
- Payment commitments
- Billing disputes
- Follow-up dates
- Account updates
- Final outcomes
Ensure Salesforce and other internal systems remain current and reliable.
Process Improvement
- Identify recurring billing and collections issues
- Flag operational problems contributing to delayed payments
- Recommend improvements to collections workflows
- Help reduce repeat billing errors and unnecessary escalations
- Share insights with operations, billing, and leadership teams
What Success Looks Like
- Past-due balances are followed up consistently
- Aging receivables decrease
- Payment commitments are accurately tracked
- Billing issues are resolved quickly and correctly
- Customer accounts remain organized and up to date
- CRM documentation is accurate and audit-ready
- Cases do not remain unnecessarily open
- Customers receive clear and professional communication
What Makes You a Strong Fit
You:
- Follow through until issues are completely resolved
- Are persistent without being overly aggressive
- Stay organized across a high volume of accounts
- Communicate confidently about payments and billing
- Have strong attention to detail
- Take ownership of problems instead of passing them along
- Can investigate discrepancies and identify root causes
- Work effectively in structured, KPI-driven environments
Required Experience & Skills
- Previous experience in:
- Accounts Receivable (AR)
- Collections
- Billing support
- Customer account management
- Experience handling customer payment follow-ups
- Comfortable making outbound collections calls
- Experience managing high-volume calls and emails
- Strong billing investigation and problem-solving skills
- Familiarity with Salesforce or similar CRM systems
- Strong written and verbal English communication
- Excellent attention to detail and organizational skills
- Ability to maintain accurate customer and payment records
- Comfortable working independently during U.S. business hours
Nice to Have
- Experience in structured AR or collections environments
- Experience reducing aging balances or delinquency rates
- Experience improving cash flow
- Experience driving auto-pay adoption
- Familiarity with SLA-based case management
- Experience supporting U.S.-based customers
- Exposure to finance or billing operations
- Experience with process improvement or root-cause analysis
What a Typical Day Looks Like
You might:
- Review outstanding and past-due accounts
- Make collections calls and send payment follow-ups
- Track payment commitments
- Investigate invoice discrepancies
- Open and update Salesforce cases
- Coordinate with billing or operations teams
- Follow up with customers on unresolved issues
- Update CRM records and account notes
- Review aging balances and collection progress
- Identify recurring billing problems
In short: You help protect company revenue by ensuring payments are collected, billing issues are resolved, and customer accounts remain accurate and organized.
Key Metrics for Success
Collections & Receivables
- Total cash collected
- Reduction in aging balances
- Daily collections activity completion
- Payment commitment follow-through
- Auto-pay conversion rate
Case Management
- Billing cases resolved within SLA
- Average case resolution time
- Reduction in cases open longer than two weeks
- CRM and documentation accuracy
Execution & Customer Experience
- Follow-up speed and consistency
- Reduction in escalations
- Accuracy of account records
- Quality and professionalism of customer communication
Why This Role Stands Out
- Direct impact on company cash flow and revenue protection
- High ownership across collections and billing operations
- Clear, measurable performance expectations
- Exposure to accounts receivable and finance operations
- Opportunity to improve processes and workflows
- Fully remote work environment
- Growth opportunities into:
- Accounts Receivable Lead
- Collections Specialist
- Billing Operations
- Revenue Operations
- Finance Operations
Interview Process
- Initial Screening Call
- Spark Hire Intro Video
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Are disciplined with collections follow-ups
- Enjoy investigating and resolving billing issues
- Communicate confidently and professionally with customers
- Keep accurate records and follow through consistently
- Thrive in structured, execution-focused environments
This is a strong opportunity to build your career in accounts receivable, collections, billing operations, and revenue support while directly contributing to business performance.
#AccountsReceivable #Collections #Billing #Receivables #Salesforce #FinanceJobs #RemoteJobs #BillingSupport #ARJobs #CustomerAccounts #FinanceOperations #RemoteWork
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
