Receptionist

Job description

Are you an excellent communicator who remains positive even in challenging situations? Are you reliable and do you have a customer-oriented attitude? If so, we want you to join our team at Schloss Leopoldskron in Salzburg, Austria as Receptionist! WHO WE ARE Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences. Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global , an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities. We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work. WHAT WE OFFER We are proud to offer our employees a range of benefits, including: Gross annual salary between EUR 28,364 and EUR 37,511 (full-time, 14 installments) — your placement within the range reflects your qualifications and professional experience Flexible working hours to support a healthy work-life balance Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses Relocation support for candidates outside of Salzburg Complimentary meals during your shifts Free on-site parking Complimentary access to the fitness center Staff discounts on drinks at our Meierhof Bar Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern, and DERAG Living Hotels Discounts for local tourism attractions Bonus payment based on organizational performance At Schloss Leopoldskron , we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Receptionist , you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated. WHAT YOU'LL BE DOING Perform check-in and check-out procedures Escort our suite guests to the Schloss Review arrival lists to welcome guests Assist our guests and respond to their inquiries Identify the needs of our guests and build a relationship with them Support guests with specific tasks (e.g., booking services or restaurants, confirming travel arrangements, taking messages) Handle guest complaints and refer them to management if necessary Ensure compliance with health and quality standards WHO WE’RE LOOKING FOR First experience in the hotel industry, ideally in Reception/Front Office Familiarity with hospitality industry standards Proficiency in German and English; knowledge of additional languages is an advantage Computer skills Experience with Guestline is an advantage A customer-oriented and professional attitude An open-minded personality Excellent communication skills Outstanding organizational and time management skills At Schloss Leopoldskron , we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants. We are an Equal Opportunity Employer and do not discriminate against applicants or employees. Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.