Receptionist

Job description

About Us For over 20 years, Asia Physio has supported skiers, snowboarders, and travellers throughout Japan's winter season. We are an Australian-owned, English-speaking international company based in Japan. With clinics across major destinations including Niseko, Rusutsu, Hakuba, Myoko, Nozawa Onsen, and soon Furano for the 2026/27 season, we are an established part of life in the snow. Our work goes beyond treatment - we help people stay active, recover quickly, and make the most of their time on the mountain. Every role contributes to this, from reception and clinic operations through to hands-on care and behind-the-scenes support. Our clinics are fast-paced, international environments, but also friendly, supportive, and team-focused. At Asia Physio, you'll be part of a unique winter lifestyle, working in incredible locations, building lasting connections, and contributing to a team that values both excellence and experience. Position Overview *NISEKO POSITION ONLY* We are seeking a proactive and personable Receptionist to join our winter clinics for the 2026/27 season. As the first point of contact for our patients, you will play a key role in ensuring a smooth and professional front desk experience. This position involves booking appointments, handling billing and payments, and communicating with physiotherapists and massage therapists, requiring strong organisational and communication skills. Key Responsibilities Greet patients warmly and professionally, creating a positive first impression Manage appointment scheduling and rescheduling, both in person and over the phone Coordinate with physiotherapists and massage therapists to ensure efficient patient flow and clinic scheduling Process patient payments, issue receipts, and manage end-of-day cash Oversee direct billing processes for insurance companies Maintain accurate patient records and handle confidential information with care Support daily front desk operations and assist in general administrative tasks What We're Looking For At least 1 year in clinic administration or customer service within the healthcare industry Strong communication skills in English (Japanese is a plus but not required!) Comfortable using scheduling or practice management software (e.g., Cliniko, Square, Circle, Excel/Google Sheets) Highly organised with excellent attention to detail Able to remain calm and professional in a busy, fast-paced environment Adaptable and comfortable living in shared accommodation Eligible for a Working Holiday Visa or valid work permit in Japan (please ensure you meet the eligibility criteria before submitting your application) What We Offer Work, live and gain experience in Japan’s top ski destinations Join a team who made the mountains their workplace and the winter season their way of life Competitive seasonal pay with performance-based bonuses, plus full training and onboarding Balanced shifts (8:00am-2:00pm / 2:00pm-8:00pm) so you can enjoy the snow and lifestyle Staff accommodation available close to work and ski lifts Organised transport to help access shops and towns Visa support and assistance settling into life in Japan Plus social activities, staff parties and dinners!