Receptionist

Job description

We are seeking a friendly and professional Receptionist to join our team at Soho House. The ideal candidate will have excellent communication skills, a positive attitude, and a exceptional customer service. As the first point of contact for members and guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk. **Key Responsibilities:** - Greet and welcome members and guests as they arrive at the venue. - Answer phone calls, emails, and inquiries in a professional and courteous manner. - Provide information about the club, events, and services to members and guests. - Assist with reservations, bookings, and member requests. - Maintain accurate records of guest information and check-in/check-out procedures. - Ensure the reception area is tidy, organized, and well-stocked with necessary materials. - Coordinate with other departments to ensure members’ needs are met. - Handle administrative tasks such as managing appointments and processing payments. - Support the management team with various tasks and duties as required. **Qualifications:** - Previous experience in a receptionist or customer service role is preferred. - Excellent verbal and written communication skills. - A professional and friendly demeanor. - Ability to multitask and manage time effectively. - Strong organizational skills and attention to detail. - Proficiency in Microsoft Office or similar software. - Ability to work flexible hours, including evenings, weekends and holidays. **Why Soho House?** - Be part of a vibrant, fun and creative community. - Opportunities for growth and development within the company.