Receptionist

Job description

Welcome and assist guests, building strong relationships. Manage check-in/out, payments, and guest details accurately. Promote hotel facilities, actively upselling to maximize occupancy and revenue. Safeguard guest property with proper documentation. Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty. Work collaboratively with all departments for smooth operations. Exceptional communication skills: written, verbal, and non-verbal. Highly organized with strong attention to detail and ability to take initiative. Previous experience in Reservations is an advantage. Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required. Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays. Benefits: Opportunities for further development and worldwide career progression Staff & Friends/Family rates at Accor hotels worldwide Diverse and inclusive work culture EAP Services + Flexible Rosters + Time in Lieu Supportive & Inclusive Leadership + Collaborative & Respectful Management Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry. Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.