Receptionist/Cashier

Job description

Company Description Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job Description Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay. Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions Manage room reservations, bookings, and amendments efficiently using the Opera property management system Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records Assist with guest check-out procedures, process payments, and conduct final billing reconciliation Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible Support the front office team in various daily operations and provide assistance during peak periods Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary Maintain strict confidentiality regarding guest information and resort security protocols Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations Contribute to staff training and mentoring of junior reception team members as required Qualifications Diploma in Hospitality/Hotel Management or equivalent qualification Minimum 2 years of previous experience in a similar receptionist or front-of-house role, preferably within the luxury hospitality industry Excellent verbal and written communication skills in English; additional languages such as French, German, or Mandarin are advantageous Strong customer service orientation with a friendly, professional demeanour and genuine passion for guest satisfaction Prior experience working with Opera property management system is mandatory Proficiency in computer systems, Microsoft Office applications, and cash handling procedures Demonstrated ability to multitask and prioritise effectively in a fast-paced, high-volume environment Keen attention to detail, strong organisational skills, and basic accounting or bookkeeping knowledge Ability to work flexible hours, including evenings, weekends, and public holidays Excellent conflict resolution and problem-solving skills with the ability to handle guest concerns professionally and diplomatically Knowledge of point-of-sale (POS) systems and payment processing technologies Professional appearance, grooming standards, and presentation befitting a luxury resort environment Strong ability to work both independently and collaboratively as part of a cohesive front office team Additional hospitality, customer service, or guest relations certifications are desirable Knowledge of the Seychelles tourism industry, local attractions, and cultural awareness would be beneficial Additional Information WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Videos To Watch