Receptionist Full time SouthPaws Specialty Surgery - Malvern RR-10727

Job description

Southpaws are looking for a Full-Time Receptionist to join our new team. Our team of highly skilled and compassionate veterinarians, nurses and support staff work together to deliver exceptional care to every patient and family they see . As our hospital continues to grow, we’re looking for passionate individuals who share our commitment to excellence, teamwork and genuine care. If you love animals and want to make a meaningful difference every day, we’d love to hear from you. About you: You are a compassionate, customer-focused professional who brings warmth, resilience and attention to detail to everything you do. You’re confident working both independently and as part of a close-knit team, and you communicate clearly and calmly even under pressure. Minimum 2+ years’ experience in Reception or Customer Support Exceptional customer service skills and professional phone manner Strong time management and multitasking ability A polite, resilient and empathetic nature High attention to detail Confidence using initiative and problem-solving independently Willingness to get involved in all areas of the clinic An energetic, driven and team-oriented approach Don’t meet the 2-year mark? If you’ve got the skills and passion, get in touch and show us why you’re the right fit! Duties include, but are not limited to: Delivering outstanding client care to patients and their owners Managing client enquiries professionally in person, by phone and via email Supporting the day-to-day appointment and admission schedule Completing general administration and clerical duties Taking payments, managing invoices and accounts Ensuring front-of-house areas are clean, organised and welcoming Assisting across different areas of the hospital as required Rostering & Hours Full-time position 1 in 4 weekend rotation Our rosters are thoughtfully designed to support work–life balance, with longer shifts and fewer working days to maximise time off As an Employer Southpaws are committed to leading the way in creating a workplace that operates the way we believe it should, rather than the way they always have. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year-on-year progression both for your capabilities as a professional, as well as your remuneration. A pply now to be a part of this exceptional team. Send your resume and cover letter to [email protected]