Receptionist - Greencross Vets Tuggeranong

Job description

Veterinary Receptionist (Part-Time) | Greencross Tuggeranong | Canberra, ACT 🐾 If you're the kind of person who remembers pets' names, knows how to calm a nervous client, and genuinely loves making people feel welcome, we'd love to meet you. At Greencross Tuggeranong, our Receptionists are so much more than the first face clients see when they walk through the door. They're the heart of the clinic, helping create positive experiences for pets and their people, supporting the clinical team, and ensuring every day runs smoothly behind the scenes. We're looking for an experienced Part-Time Veterinary Receptionist to join our friendly, down-to-earth team in a permanent part-time role (minimum 30 hours per week). If you're organised, people-focused, and thrive in a busy environment where no two days are the same, this could be the perfect opportunity for you. About the Clinic Our clinic is led by a long-standing Practice Manager who has been part of the team for over 20 years, helping create the supportive, welcoming culture we're known for today. Stability, teamwork, and exceptional client care are at the centre of everything we do. You'll be joining a busy and well-established clinic currently home to: 4 full-time Veterinarians, with a fifth full-time Vet joining the team in November 2 part-time Veterinarians A fantastic nursing team of up to 9 nurses A supportive leadership team Loyal clients who value the care and service we provide As the clinic continues to grow, we're excited to welcome another Receptionist to help support our team and continue delivering the exceptional client experience we're known for. Best of all, there are no after-hours or weekend requirements, with after-hours care supported by our partnership with ARH Canberra. Why You'll Love Working Here A friendly, welcoming team that genuinely enjoys working together A varied role where no two days are the same Strong leadership and support from an experienced Practice Manager A culture built around teamwork, kindness, and helping one another The opportunity to build lasting relationships with clients and their pets A workplace where your contribution is genuinely valued About the Role As our Veterinary Receptionist, you'll play a vital role in supporting both our clients and clinical team. Your responsibilities will include: Welcoming clients and patients into the clinic Managing appointment bookings and scheduling Answering and directing phone calls Responding to client emails and enquiries Taking payments and processing accounts Organising patient admission and discharge paperwork Banking and administrative duties Maintaining accurate patient records Assisting with patient triage (full training provided) Providing general advice regarding vaccination schedules, nutrition, and parasite prevention Supporting the smooth day-to-day running of the clinic Delivering exceptional customer service during both happy and challenging moments This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering outstanding client care. Availability Requirements This is a permanent part-time position with a minimum of 30 hours per week. To support the needs of the clinic, the successful candidate must be available to work the following rostered shifts: Monday: 8:00am - 6:00pm Tuesday: 8:00am - 6:00pm Friday: 8:00am - 6:00pm These days and hours are non-negotiable, so we're specifically looking for someone who can commit to working this schedule on an ongoing basis. If you're seeking consistency, enjoy being part of a close-knit team, and can reliably work the above roster, we'd love to hear from you. About You We're looking for someone who: Is seeking a permanent part-time opportunity Has previous reception, customer service, veterinary, medical, or allied health experience Is dependable, punctual, and highly reliable Has excellent communication skills, both written and verbal Enjoys building relationships with clients and their pets Is organised and highly detail-oriented Can manage competing priorities and busy periods with confidence Maintains accuracy while working efficiently Takes ownership and follows through on commitments Works collaboratively and contributes positively to team culture Brings warmth, empathy, and professionalism to every interaction Experience with RxWorks is highly regarded but not essential. Why Tuggeranong? Tuggeranong offers a fantastic lifestyle, combining convenience, nature, and community. Enjoy: The beautiful Lake Tuggeranong Mountain views and access to the Murrumbidgee River Pine Island Reserve and surrounding parklands South.Point Tuggeranong, offering convenient shopping, dining, and everyday essentials just minutes from the clinic A family-friendly community atmosphere Easy access to Canberra's many attractions It's the perfect place to build a rewarding career while enjoying life outside of work. Why Join Greencross? As part of one of Australia's leading veterinary networks, you'll enjoy: Ongoing learning and development opportunities Access to LinkedIn Learning, VetWebinars, and training programs Annual Greencross Clinical Conference Career opportunities across a national network Fitness Passport access Petbarn discounts 50% off Royal Canin products Access to Pounce employee discounts and cashback opportunities on fuel, groceries, retail, travel, insurance, and much more Employee Assistance Program (EAP) supporting your wellbeing Recognition and rewards programs A genuine commitment to work-life balance Apply Today If you're passionate about helping people, love animals, and want to join a clinic where you'll be supported, appreciated, and genuinely enjoy coming to work, we'd love to hear from you. Join Greencross Tuggeranong and help create the exceptional client experience that keeps pets and their people coming back year after year. 🐶🐱💙