Receptionist in our Day Surgery unit

Job description

We are looking for a professional and organized Receptionist to join our Day Surgery unit in Sydney, Australia. In this role, you will be the first point of contact for our patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced healthcare environment. The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to multitask effectively while maintaining a calm and supportive demeanor. You will be working Monday, Tuesday and Wednesday with a start time of 6.15am Greet patients and visitors in a friendly and professional manner upon arrival at the Day Surgery unit Schedule and confirm patient appointments using our practice management system Register new patients and maintain accurate patient records and documentation Answer and direct incoming phone calls, taking messages and providing information as needed Process patient check-ins and check-outs, collecting necessary information and payments Manage appointment calendars and coordinate scheduling across multiple surgical teams Maintain a clean, organized, and welcoming reception area Handle patient inquiries with empathy and direct complex concerns to appropriate staff members Perform data entry tasks accurately and efficiently while maintaining patient confidentiality Assist with administrative duties such as filing, copying, and organizing medical records Support the surgical team by communicating patient status updates and managing waiting areas Comply with all healthcare privacy regulations and organizational policies Proven experience as a receptionist or in a customer service role Excellent phone etiquette and communication skills Proficiency with appointment scheduling systems and general office software Strong organizational and time management skills Ability to multitask and prioritize in a busy environment Professional demeanor with a friendly and empathetic approach Attention to detail and accuracy in data entry Ability to maintain patient confidentiality and handle sensitive information Reliable and punctual with a commitment to excellent customer service Preferred: Previous experience in a healthcare or medical office setting Preferred: Familiarity with medical terminology and healthcare administration Preferred: Experience with healthcare-specific software programs No better chance, no greater care Genea is a world leader in fertility treatment, with over 40 years of delivering industry-leading success rates and an unwavering commitment to exceptional patient care. Our team of 50+ specialists operate across Australia, and as a growing business, we remain dedicated to innovation, raising the bar, and continuously improving outcomes for every patient we serve. Our people are at the heart of everything we do. We are proud to foster a workplace that is inclusive, engaging, and diverse — and our credentials back that up. Genea is a certified Inclusive Employer (2025/26) and a Family Friendly Certified workplace, offering meaningful benefits and genuinely valuing the unique contribution every employee brings.