Receptionist (Rockefeller Center)

Job description

Typical Business hours: **Mondays to Sundays 7:00AM to 12:00AM** **Reports To:** The **Receptionist** will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. **Job Overview:** **Top of the Rock at Rockefeller Center**is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center. Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Due to the nature of this role and its responsibilities, the team member must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff. The **Receptionist** provides exceptional service by greeting and assisting all visitors and answering inbound calls, continuously offering the highest level of service to all corporate employees and their visitors, and maintaining a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide a top tier customer experience. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. **Main Functions:** - *Primary function of reception/concierge:* answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors. - *Light facilities/hospitality work:* perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events. - *Mail Service:* will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages. **Duties and Responsibilities:** - Provide *5-star customer service* to all employees, clients, and visitors. - Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion. - Greet and register visitors, ensure completion of *NDA*, and issue temporary or replacement badges as needed. - Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned. - Notify employees of deliveries or coordinate with the Mail Room for receipt. - Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks. - Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas. - Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly. - Update phone lists and train backup personnel on front desk procedures. - Maintain professionalism and confidentiality when handling sensitive matters. - Proactively support other office service functions and take initiative during downtime. **Competencies**: - Strong customer service and communication skills - Professional appearance and demeanor - Excellent organizational and time management skills - Discretion and integrity in handling information - Adaptability and problem-solving ability - Team-oriented, dependable, and proactive **Qualifications and Education Requirements:** - High School Diploma or equivalent required; college coursework preferred - *1–3 years’ experience* in reception, administrative, or customer service roles - Proficiency in *MS Office* and standard office systems (multi-line phones, copiers, scanners) - Strong written and verbal English communication skills - Ability to multi-task and manage priorities while maintaining composure - Must maintain professional appearance and adhere to company policies **Physical Demands:** - Ability to lift up to *40 lbs* and use a wheeled cart (up to 60 lbs capacity) - Manual dexterity for office equipment operation - Ability to sit, stand, and walk for extended periods **Travel: None or Negligible** **Other Duties:** This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. *Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.* *Vacancy Status: This posting is for an existing vacancy.* Pay Range $18—$18.50 USD **WHAT WE OFFER** - **Career Growth:** An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. - **Learning & Development:** At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. - **We Recognize Talent:** We offer a variety of recognition programs for all levels of employees. - **Paid Time Off:** Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. - **Bonuses:** Are available for employee and client referrals for current employees. - **Benefit Offerings:**Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. - Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. --- **About SPS** **SPS is a global workplace solutions and business transformation company operating in more than 20 countries**. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. --- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. **SPS provides equal employment opportunities (EEO) to all employees** and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. *Colorado only:*We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. **To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.****SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.** SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process **SPS offers reasonable accommodations** in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. **To view our privacy policy, click on the link below:**[Data Privacy Statement](https://www.spsglobal.com/en/data-privacy-other) **Acknowledgement Section:** By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.