Recourse Account Manager - Fort Lauderdale, FL

Job description

**Lendbuzz** is looking for a detail-oriented and relationship-focused **Recourse Account Manager** to join our growing team in **Fort Lauderdale, FL.** This role supports the ongoing success of our dealer network by managing post-sale operations tied to the Lendbuzz Partnership Program. You'll serve as the primary point of contact for partner dealers, ensuring smooth coordination around vehicle returns, insurance, and program compliance. This is a great opportunity for someone with automotive finance or dealership experience who excels at operational problem-solving and relationship management. ### Key Responsibilities - Act as the main point of contact for partner dealers on all post-sale matters, ensuring timely and professional communication that supports a seamless dealer experience - Manage all aspects of recourse vehicle returns, including documentation, payment tracking, and coordination with internal teams to ensure accurate and timely resolution - Handle Vendor’s Single Interest (VSI) insurance submissions, updates, and issue resolution to maintain compliance with program guidelines and timelines - Track dealer performance against program expectations, flagging and escalating compliance issues or risk indicators to internal stakeholders as needed - Travel up to 4 days a month to collect and share dealer feedback to help refine program processes, identify inefficiencies, and assist in implementing operational enhancements - Maintain accurate records and generate regular reports related to dealer performance, vehicle status, and VSI compliance for internal visibility - Identify and resolve dealer concerns quickly and effectively, ensuring a positive partner experience and protecting program integrity ### Qualifications - 2–5 years of experience in dealer account management, automotive finance, or a similar role with operational responsibilities and external partner interaction - Familiarity with recourse finance structures, dealership workflows, vehicle logistics, and insurance practices, especially VSI policies - Excellent verbal and written communication abilities, with confidence in handling both sensitive issues and day-to-day inquiries with professionalism - Strong attention to detail and ability to manage multiple tasks simultaneously in a fast-paced, field-based role. - Must reside in Florida with the flexibility to travel as needed to visit dealer partners and attend regional meetings