Recovery & Support Specialist

Job description

As a Recovery & Support Specialist at TAL, you play a pivotal role in helping people reclaim their health, independence and confidence during some of life’s most challenging moments. By partnering closely with Claims teams, this role shapes meaningful recovery pathways that support sustainable return‑to‑health and return‑to‑work outcomes. Your impact extends beyond individual claims—strengthening capability, improving outcomes and reinforcing TAL’s commitment to doing the right thing for customers, every step of the way. In this role you will: Drive optimal recovery and return‑to‑work outcomes by shaping clear, evidence‑based strategies across IP and TPD claims. Partner with Claims teams and health practitioners to remove barriers and accelerate sustainable return‑to‑health outcomes for customers. Identify and intervene early on at‑risk claims to prevent prolonged recovery and improve overall claim duration and experience. Build Claims Consultant capability through coaching and guidance on medical, rehabilitation and return‑to‑work decision‑making. Ensure recovery services deliver value by influencing quality, alignment and performance of external providers. Strengthen best‑practice recovery approaches by collaborating with Health Services and contributing insights to Claims leadership. A strong psychology, counselling, allied health or rehabilitation background in Life Insurance claims background with a focus on recovery and return‑to‑work outcomes. A practical biopsychosocial mindset, enabling you to see the whole person and navigate complex barriers to recovery with confidence. Clear, empathetic communication skills that help you build trust, influence outcomes and engage diverse stakeholders. A collaborative, coaching‑oriented approach, with a genuine desire to share expertise and lift capability across teams. A customer‑first mindset and professional judgement, allowing you to work effectively within compensable environments while doing what’s right. TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan . We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Competitive Salary + Bonus + Annual Reviews Flexible Work Hours | Hybrid Model Wellbeing Benefits – Mental, Physical & Financial Support 1 x Permanent role. 2 x 12-month fixed-term contract roles Collaborative team with supportive leadership Internal career growth opportunities Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.