Recreation & Activities Manager - Melia Ho Tram Beach Resort

Job description

“The world is yours with Meliá” Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family. Are you ready to take the next step in your career with us? REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed. 🎯 JOB OBJECTIVE Lead and manage the Fitness Centre, Kidsdom, and resort recreational activities to deliver engaging guest experiences, maintain high service and safety standards, and maximize revenue opportunities. ✨ WHAT WILL YOU DO? 🏋️ Operations: Oversee daily operations of the Fitness Centre, Kidsdom, and resort activities, ensuring smooth service delivery and guest satisfaction. 🎯 Guest Experience: Develop diverse, creative, and engaging activities to enhance guest experience and participation. 💰 Revenue: Monitor activity participation and identify opportunities to increase ancillary revenue. 📅 Activities & Promotions: Plan and coordinate daily activities, monthly/quarterly promotions, and special events with relevant departments. 👥 Team Leadership: Lead, train, coach, and evaluate the Recreation team to ensure consistent skills, service quality, and brand standards. 🛡️ Safety & Facilities: Ensure safety protocols, equipment, facilities, preventive maintenance, and incident reporting are properly managed. 📊 Performance: Monitor guest feedback, Quality KPIs, activity performance, revenue, and operational costs; prepare reports and improvement plans. 📦 Resources & Budget: Manage schedules, supplies, purchasing, stock, budgets, and monthly forecasts while controlling costs and minimizing waste. ❤️ Guest Relations: Handle guest feedback and complaints professionally and ensure effective service recovery. 🤝 Collaboration: Work closely with other hotel departments, Engineering, and relevant partners to ensure seamless resort operations. 📌 Perform other duties as assigned by the Line Manager according to business needs. 🔎 WHAT ARE WE LOOKING FOR? 🎓 Education: College Degree or above. 💼 Experience: Minimum 2 years’ experience in a similar position in an international hotel/resort. 👑 Skills: Strong leadership, communication, problem-solving, planning, and team management skills. 💻 Computer: Good computer skills and proficiency in Microsoft Office. 🇻🇳 Vietnamese: Excellent written and spoken. 🇬🇧 English: Good written and spoken. 🌟 Internal Candidates: Minimum 1 year in a similar position in a hotel of comparable category and services. At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR