Recreation Agent

Job description

Key Responsibilities and Duties Guest Activities and Entertainment Welcome guests and provide information on recreation programs and facilities. Organize and conduct daily recreational activities, games, sports, and entertainment programs. Encourage guest participation in activities and events. Promote scheduled activities through direct guest interaction and announcements. Assist in planning special events, themed activities, and seasonal programs. Recreation Facility Operations Monitor and maintain recreation areas such as swimming pools, fitness centers, sports courts, kids' clubs, and beach facilities. Ensure recreational equipment is available, clean, and in good working condition. Set up and dismantle equipment required for activities and events. Report maintenance issues and damaged equipment to management. Customer Service Provide excellent guest service at all times. Respond promptly and professionally to guest inquiries and requests. Handle guest concerns or complaints and escalate when necessary. Build positive relationships with guests to enhance overall satisfaction. Safety and Compliance Ensure guests follow facility rules and safety guidelines. Monitor activities to ensure a safe environment for all participants. Provide basic first aid assistance when required and report incidents according to company procedures. Adhere to health, safety, and emergency procedures. Administrative Duties Maintain attendance records and activity reports. Assist in the preparation of activity schedules and promotional materials. Keep inventory of recreational equipment and supplies. Support the Recreation Manager with operational and administrative tasks. Teamwork and Coordination Work closely with other hotel departments to coordinate guest activities. Assist colleagues during special events and peak operational periods. Participate in departmental meetings and training sessions. Education Secondary School Certificate or equivalent. Certificate or Diploma in Recreation, Sports Management, Hospitality, Tourism, Physical Education, or a related field is an advantage. Experience Previous experience in recreation, entertainment, hospitality, tourism, sports, or customer service is preferred. Experience in a hotel, resort, club, or leisure facility is an advantage. Skills and Competencies Excellent communication and interpersonal skills. Strong customer service orientation. Energetic, outgoing, and enthusiastic personality. Ability to lead group activities and engage guests of different ages and cultures. Good organizational and time-management skills. Ability to work independently and as part of a team. Basic knowledge of safety and first aid procedures. Additional Requirements First Aid and CPR certification is an advantage. Ability to swim may be required depending on the facility. Flexible to work shifts, weekends, public holidays, and evenings. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.