The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center operations. The role holder will create a robust pipeline in anticipation of the call-center operations demand and will adopt a proactive approach to recruitment, ensuring that we attract and retain top talent to meet our business needs. Key responsibilities include: Attract, hire, and retain top-tier call center agents in alignment with the operational strategy. Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand. Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents. Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process. Facilitate risk assessment checks including candidate references. Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages. Proactively manage candidates and the feedback process to ensure excellent candidate experience. Lead the onboarding process, ensuring new hires seamlessly integrate with the teams. Leverage the interview process to identify future learning and development opportunities aligned with call center operations. Provide regular updates and reports on recruitment metrics and progress to management. Requirements Bachelor’s degree in business administration or a business-related field. At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment. Highly adaptable and flexible to accomodate working within Pacific Time Zone when required. Proficiency with ATS and other recruitment tools Strong communication and interpersonal skills, ability to work in a fast-paced environment, Detail-oriented, proactive, and able to work independently as well as part of a team.
The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center operations. The role holder will create a robust pipeline in anticipation of the call-center operations demand and will adopt a proactive approach to recruitment, ensuring that we attract and retain top talent to meet our business needs.
Key responsibilities include:
- Attract, hire, and retain top-tier call center agents in alignment with the operational strategy.
- Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand.
- Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents.
- Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process.
- Facilitate risk assessment checks including candidate references.
- Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages.
- Proactively manage candidates and the feedback process to ensure excellent candidate experience.
- Lead the onboarding process, ensuring new hires seamlessly integrate with the teams.
- Leverage the interview process to identify future learning and development opportunities aligned with call center operations.
- Provide regular updates and reports on recruitment metrics and progress to management.
Requirements
- Bachelor’s degree in business administration or a business-related field.
- At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment.
- Highly adaptable and flexible to accomodate working within Pacific Time Zone when required.
- Proficiency with ATS and other recruitment tools
- Strong communication and interpersonal skills, ability to work in a fast-paced environment,
- Detail-oriented, proactive, and able to work independently as well as part of a team.
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.
Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
