Recruiting Operations

Job description

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. We’re scaling from 90 to 500 people by the end of this year, which is the single biggest operational challenge in front of us. As Profound’s first Recruiting Operations hire, you will build the systems, processes, and data infrastructure that power how we hire at scale. Part process architect, part analyst, part hiring manager whisperer, you will manufacture the machine that lets every recruiter move faster and every hiring manager show up prepared. Your work will directly shape how our recruiting function scales. WHAT YOU’LL DO - Own Profound’s ATS end to end, including pipeline configuration, stage definitions, scorecards, automations, and integrations with scheduling and sourcing tools, and be the person everyone comes to when something is not working - Audit the full hiring process across every function, mapping where candidates are moving fast, where they are stalling, and where we are losing people we should not, then fix it - Manage or lead a team of Recruiting Coordinators, owning their day-to-day priorities, growth, and performance as we scale hiring - Build and maintain a recruiting metrics dashboard that tracks time to hire, pipeline conversion by stage, source quality, and offer acceptance rates, and surface insights that drive decisions - Design and run hiring manager enablement, including structured intake templates, interview guides, and scorecards that turn hiring managers into force multipliers - Set SLAs across the recruiting process, including response times, feedback timelines, and stage duration expectations, and hold teams accountable to them - Build documentation and playbooks that allow the recruiting function to scale, covering everything from role kickoff to debrief to offer close - Manage the recruiting tech stack beyond the ATS, including scheduling tools, sourcing platforms, and LinkedIn Recruiter, ensuring we get full value from each system - Partner with Finance and People Ops on headcount planning and req tracking to ensure approved hiring plans move through the pipeline on schedule WHO YOU ARE - Systems thinker who finds broken processes interesting and instinctively works to map and fix them - Analytical and data-driven, able to build dashboards and translate recruiting data into actionable recommendations - Familiar with modern ATS platforms and able to configure and optimize them, not just use them - Strong communicator who can run enablement sessions and earn trust from hiring managers across functions - Highly organized and able to manage multiple roles, recruiters, and workflows without losing track of details - Comfortable building from zero and excited by the lack of existing playbooks - High agency operator who identifies what needs to happen and executes without waiting for direction LOCATION This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $100,000 to $140,000 (NYC and SF). Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.