Referral Coordinator - Behavioral Health

Job description

Kaniksu Community Health is a non-profit, award-winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatrics to geriatrics, we believe that quality healthcare should be accessible, approachable, and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. But we're not just invested in our patients – we're invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow, and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient-centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal. The benefits of working for KCH include: • Medical, Dental, Vision, and Life insurance • Education Assistance and Guided Career Pathways • 4% 401K employer match • Year-round, affordable on-site childcare at KCH Kids' Club The Kaniksu Community Health Referral Coordinator – Behavioral Health is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health. Under the direction of the KCH Director of Nursing, Manager of Patient Experience, and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day of a Referral Coordinator – Behavioral Health might include: • Manage all internal and external referrals for KCH Behavioral Health Services (including psychiatric medication management and counseling services). Ensure all referrals are properly documented in the EMR system and proper tracking is in place. • Upon receipt and submission of a psychiatric medication management referral, contact all patients to schedule and perform their Behavioral Health Onboarding and scheduling with the appropriate provider. • Upon receipt and submission of a counseling referral, contact all patients to ensure each patient has had their Behavioral Health Onboarding and initial evaluation performed and that the patient is connected to the Behavioral Health Administration Team for discussion of services and scheduling. • Ensure that defined processes are followed; look for process improvement opportunities to report to the PCMH team on a monthly basis. Experience Needed to Land this Gig: • High school diploma or general education degree (GED); or equivalent combination of education and experience. • 2+ years' experience in a medical environment with knowledge of medical terminology. • Experience in a behavioral health clinic or similar would be advantageous, but not essential. • Computer skills to include proficiency in word processing; Excel (building and manipulating spreadsheets); strong technical aptitude with the ability to learn new programs quickly; previous experience using an Electronic Health Record preferred, with strong preference for AthenaOne knowledge. • Must be highly organized and detail-oriented. • Must be process-minded and able to follow precise directions. • Advanced, extensive, and documented experience in general office administration and office functions. • Excellent oral and written communication skills. • Ability to maintain corporate confidentiality and strict HIPAA compliance. Work Schedule: Full Time No. of Hours/week: 40 Shifts: 4 x 10s