Regional Account Manager - Public Sector

Job description

**Who We Are; What We Do; Where We’re Going** Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! ### **Role Overview** The Account Manager is responsible for developing and expanding relationships with existing customers, ensuring customer success, maximizing the value customers realize from Magnet Forensics’ solutions, and identifying opportunities to grow customer adoption across our portfolio of products and services. ### What You’ll Do - Develop and execute annual and quarterly account growth and customer success plans - Build trusted relationships with key stakeholders across law enforcement and government organizations - Help drive customer retention and long-term account development - Identify opportunities for cross-sell and upsell within existing customer accounts - Conduct regular business reviews and customer success discussions to understand evolving customer needs - Prepare and deliver customer presentations, solution overviews, and value-based discussions - Coordinate and support product evaluations, upgrades, and adoption initiatives - Accurately manage quotations, renewals, and related commercial processes - Maintain complete and accurate records of all customer engagements and opportunities within Magnet’s CRM system - Collaborate closely with Customer Success, Technical Specialists, and Marketing teams to ensure outstanding customer outcomes - Serve as a strategic advisor by helping customers achieve their operational and investigative objectives through the effective use of Magnet solutions - Act as the voice of the customer internally, providing feedback to product and leadership teams ### What We’re Looking For - Experience managing and growing customer relationships in a software, technology, or services environment - Strong consultative communication and stakeholder management skills - Proven ability to drive customer retention, expansion, and long-term account growth - Ability to understand customer challenges and align solutions to business outcomes - Previous Law Enforcement or Digital Forensic experience is an asset **\*There will be some travel required for this role and it can be expected about 25% of the time**