Regional Application Engineer EMEA North, Rental

Job description

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems. Responsibilities Technical Partner Support Support rental partners and productions with system design, deployment, optimisation, and troubleshooting. Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events. Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies. Assist partners in adopting L-Acoustics workflows, tools, and technologies. Support complex technical escalations and issue resolution. Show & Event Support Support strategic events, flagship productions, and high-visibility deployments. Provide on-site engineering support where appropriate. Validate system performance and deployment quality. Capture and share technical learnings across the organisation. Client & Partner Enablement Build and maintain relationships with rental providers, production companies, venues, and system engineers. Act as a trusted technical advisor to partners and end users. Support customer adoption of L-Acoustics best practices and workflows. Contribute to partner growth and operational excellence. Training, Workshops & Presentations Deliver technical training, workshops, demonstrations, and product showcases. Develop customer competency and self-sufficiency. Mentor partner engineers and technical teams. Support adoption of new products, workflows, and technologies. Technical Ambassadorship & Market Development Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events. Support market development through technical influence, customer engagement, and early-stage opportunity support. Identify emerging opportunities, customer requirements, and market trends. Support strategic account development and product adoption initiatives. Cross-Functional Collaboration Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams. Support new product launches through demonstrations, customer education, and field deployment support. Contribute to regional technical initiatives and continuous improvement activities. KPI/ Impact Rental Strategic partner engagements Engineers trained and certified Training satisfaction score Technical escalation response time Escalation resolution effectiveness Strategic projects supported Product adoption initiatives completed Strategic events supported Customer satisfaction following technical support or event support Impact Measures Rental Customer satisfaction / NPS Repeat engagement from strategic partners Product adoption growth Influence on major productions and deployments Training impact and partner competency growth Strategic partner development and retention Preferred Profile – Rental Minimum 7 years of experience in the professional audio industry. Bachelor's, Master's, or Engineering degree preferred. Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments. Experience designing, deploying, and optimising L-Acoustics and third-party audio systems. Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions. Proven ability to lead deployment teams and provide technical guidance to engineers and technicians. Demonstrated experience with large-scale audio system deployment and rigging coordination. Experience with electroacoustic measurement and system optimisation tools. Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting. Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous). L-Acoustics System Engineer and System Technician certifications preferred. Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous. Portfolio of relevant projects required. Willingness to travel extensively (50- 75%) when required. Professional proficiency in English; additional languages are advantageous. What we offer At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: Hybrid work policy with remote flexibility Comprehensive health benefits to support you and your family. Opportunities for internal mobility and career advancement A collaborative, international work environment driven by innovation. Employee events and initiatives that foster community and creativity. A strong focus/emphasis on work-life balance L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.