Regional Chinese Business Development Manager (English-Mandarin speaker)

Job description

The Regional CBDM leads Expeditors’ Chinese Business Development function across multiple countries or the assigned sub-region for China and Taiwan customers. This is a player-coach role: the incumbent personally owns strategic, cross-border accounts while being accountable for the collective BD performance of all District/Country CBDMs within the region — setting targets, operating cadence, and building bench strength for the function’s continued growth. ● University or equivalent business qualifications. ● Proven work experience in business development. ● Knowledge of Expeditors' product and services. ● Knowledge of required Expeditors operating systems. ● Proficient in MS Office and CRM software. ● Strong analytical skills. ● Ability to perform and meet KPI requirements. ● Proven problem solving and interpersonal skills. ● Charismatic with an ability to connect. ● Oral and written proficiency in the English language; Chinese speaking is required. ● Ability to travel internationally (valid passport). ● Minimum 6-8 years Expeditors or industry experience, including experience leading or mentoring a team. ● Track record of owning and delivering BD results across multiple countries or a sub-region Based at any US Southern Border and Mexico location. Leadership Responsibilities ● Directly lead and manage District/Country CBDM staff across the assigned GEO coverage — hiring, coaching, performance management, and career development. ● Own and drive the overall CBDM program design, standards, and cadence for the region/sub-region. ● Set regional BD targets and cascade them into district/country-level goals; hold District/Country CBDMs accountable for results. ● Support and partner with the broader regional BD team on cross-border pipeline, key account strategy, and escalations. ● Represent the CBDM function in regional leadership forums and business reviews. ● Build a bench of talent and a repeatable playbook that can be replicated across districts/countries. Other Responsibilities ● Act as the primary point of contact for customer account management within assigned coverage. ● Build and maintain strong, long-term client relationships. ● Develop trusted advisor relationships with key stakeholders and executive sponsors. ● Ensure timely and successful delivery of solutions aligned with customer needs. ● Communicate progress of monthly/quarterly initiatives to stakeholders. ● Identify new business opportunities and areas for improvement. ● Forecast and track key account metrics (e.g., sales results, forecasts). ● Prepare detailed reports on account and pipeline status. ● Collaborate with the Product team to grow opportunities within the territory. ● Handle client escalations and complex requests as needed. ● Uphold ethical business practices and a commitment to customer success. ● Collaborate with internal teams to mitigate risks and ensure service excellence. ● Monitor shipments and provide visibility tools and reporting. ● Lead corrective action plans and continuous improvement initiatives. ● Assist in onboarding new business segments and expanding existing accounts. ● Own the overall GEO coverage BD result across all countries/sub-regions within scope, consolidating and reporting on District/Country CBDM performance. Measurement of Success: ● High customer satisfaction and retention. ● Strong financial performance (revenue growth, healthy margins). ● Implementation of process improvements and operational excellence. ● Develop strong capability in pipeline management, opportunity qualification, solution selling, cross-region collaboration, customer engagement, and product understanding in overseas markets. ● Deliver measurable revenue contribution, establish a stable 5x pipeline, convert priority opportunities into won business, strengthen strategic relationships with key Chinese accounts, and build a repeatable CBDM business development model that supports sustainable growth across priority corridors. ● Successful leadership and development of the CBDM team, evidenced by district/country-level goal attainment across the region/sub-region. Expeditors International of Washington, Inc. (commonly referred to as Expeditors) is an American Fortune 500 service-based logistics company with headquarters in Bellevue, Washington. Expeditors generates highly optimized and customized supply chain solutions for clients with unified technology systems integrated through a global network of over 340+ locations in 100+ countries on six continents.