Regional Client Lead

The Regional Client Manager is a senior client-facing leader responsible for driving delivery excellence, client satisfaction, and measurable business impact across regional Digital Inside Sales (DIS) and AI-enabled sales transformation programs. This role serves as the primary point of accountability for assigned clients within a region, acting as a trusted advisor to sales and operations leaders while ensuring delivery aligns to client growth priorities and commercial objectives. Blending client partnership, operational leadership, and sales management experience, the Regional Client Manager translates client strategy into scalable, high-performing operating models across people, process, technology, and Agentic AI. The role focuses on regional execution and adoption, strong client relationships, and continuous optimization to deliver sustained value. Key Responsibilities Client Leadership & Regional Partnership Serve as the primary regional delivery owner and trusted advisor for client sales and operations leaders (Director, VP, and select executive stakeholders). Develop a deep understanding of client business objectives, regional market dynamics, and sales priorities. Translate client strategy into outcome-driven delivery roadmaps with clear milestones, risks, and success metrics. Lead regional governance forums (WBRs/QBRs), communicating performance, insights, risks, and recommendations. Regional Delivery & Operations Excellence Own day-to-day regional delivery across multiple sales motions, including lead generation, qualification, onboarding, full-cycle sales, and customer success. Establish and manage delivery governance including KPIs, SLAs, capacity planning, and risk management. Ensure consistent delivery quality and performance across regional teams, adjusting operating models as client needs evolve. Sales Leadership & Transformation Leverage prior sales team leadership experience to coach, guide, and optimize seller and manager performance. Support design and execution of improved seller workflows, productivity enhancements, and “day-in-the-life” transformations. Enable adoption of AI-assisted and Agentic solutions that improve seller effectiveness, pipeline health, and customer engagement. Commercial & Financial Accountability Manage regional delivery economics, including productivity assumptions, cost-to-serve, and performance targets. Support business case development, capacity planning, and growth scenarios aligned to client priorities. Identify opportunities to expand scope, improve results, and deepen the client partnership within the region. Talent & Team Leadership Lead and support regional teams across sellers, managers, enablement, and support roles. Contribute to hiring strategies, role definitions, and skill development aligned to client needs. Foster a collaborative, inclusive, and performance-oriented team culture focused on client impact. Enablement, Change & Adoption Partner with enablement and L&D teams to support training across sales methodology, tools, products, and AI capabilities. Drive change management to ensure sellers and managers adopt new processes, tools, and behaviors. Capture regional performance insights and client feedback to continuously improve delivery and outcomes. Job Qualifications Minimum of 7 years of experience in sales operations, service delivery, sales transformation, or consulting. Preferred Qualifications Experience in end-to-end business operations strategy, including talent management, sales operations strategy, budget management, sales execution framework design and execution. Demonstrated experience managing and leading sales teams, including sellers and frontline managers. Experience managing regional or multi-location client engagements. Strong understanding of inside sales motions, sales methodologies, and CRM ecosystems. Proven ability to partner with clients to improve sales performance and operational effectiveness. Financial and commercial acumen with experience supporting delivery economics and productivity models. Ability to build trusted client relationships and communicate effectively with senior stakeholders. Exposure to AI-enabled sales tools, digital productivity platforms, or automation solutions. Background in B2B technology, enterprise sales, or revenue operations environments. This is a hybrid role going into our Mississauga, ON office location. #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position is intended to fill an existing vacancy. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here. Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $99,450 to $209,900 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.