Regional Director, APAC

Job description

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes. But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team. We are seeking a highly experienced and self-driven Regional Director, APAC to serve as the senior commercial leader in-region for our SaaS business. This individual owns the entire APAC customer lifecycle — including market development, new business acquisition, channel partnerships, customer success, renewals, and expansion. You will operate as the company’s commercial leader across APAC, driving growth, nurturing strategic customer relationships, exploring partnerships, and ensuring long-term value for our regional customers. The ideal candidate is entrepreneurial, hands-on, and comfortable wearing multiple hats in a high-growth SaaS environment. ### **Key Responsibilities** #### *Regional Leadership* - Act as the company’s senior representative across the APAC region. - Develop and execute a regional go-to-market strategy aligned with global priorities. - Identify regional trends, risks, and opportunities to inform product, marketing, and commercial strategy. #### *Business Development & New Customer Acquisition* - Drive new SaaS customer acquisition across key APAC markets. - Own the entire sales cycle as an individual contributor: prospecting, discovery, demos, value engineering, negotiation, and close. - Build and manage a high-quality pipeline using SaaS metrics (ARR, ACV, conversion rates, cycle time). - Engage directly with enterprise and strategic customers to drive high-value opportunities. #### *Ownership of Customer Success* - Own customer success outcomes for all APAC customers as an individual contributor. - Ensure smooth onboarding, high adoption, and rapid time-to-value. - Serve as the primary point of contact and trusted advisor for customers throughout their lifecycle. - Monitor customer health and proactively manage churn risks. - Drive renewals and expansion opportunities to increase net revenue retention (NRR). - Deliver customer QBRs, training sessions, and strategic account reviews as needed. #### *Partnership & Ecosystem Development* - Build relationships with key channel partners, associations, and industry stakeholders. - Support partner-led opportunities and regional co-marketing efforts. - Identify and collaborate with channel or referral partners to support regional growth. #### *Cross-Functional Collaboration* - Provide customer and regional insights to Product for roadmap planning and localization needs. - Work with Marketing to tailor messaging, events, and campaigns for APAC markets. - Collaborate with Professional Services, Support and Engineering to resolve customer challenges quickly. - Share feedback with RevOps to improve processes, pricing, and customer lifecycle management. #### *Regional Advocacy & Market Presence* - Represent the company at APAC conferences, industry forums, and customer events. - Build brand awareness and thought leadership in the region. - Establish credibility with executives and technical stakeholders across diverse markets. ### **Qualifications** - 10–12+ years of SaaS experience across Business Development, Sales, Account Management, or Customer Success. - Proven ability to operate independently and own both acquisition and retention in a regional role. - Strong track record closing enterprise SaaS deals and managing complex customers. - Deep understanding of SaaS metrics, customer lifecycle management, and subscription economics. - Experience working across multiple APAC markets with strong cultural awareness. - Exceptional communication, relationship-building, and negotiation skills. - Ability to travel regularly across the region. - Management experience required - Preferred: Experience in the higher education technology space **This job is not open for any third party agencies.** **Cayuse does not sponsor applications for work visas.** Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.