Regional Director, Field Operations - SSC-Multiple Markets Open

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. Position Summary The Regional Director, Field Operations provides leadership and operational oversight for an assigned region. This role is accountable for store performance, financial results, Store Leader development, operational standards, and consistent execution of company priorities. ***Openings in Boston, MA-Chicago, IL-, New York, NY-Atlanta, GA-Orlando, FL-Phoenix, AZ-Portland, OR*** The Regional Director leads through regular field presence, coaching, performance management, cross-functional partnership, and disciplined follow-through to deliver strong business results and exceptional guest experiences. Essential Duties and Responsibilities • Lead, coach, and develop Store Leaders across multiple locations, including performance management, talent development, succession planning, and recognition. • Translate company and business priorities into clear regional plans, expectations, and consistent store execution. • Maintain regular in-person field presence to assess performance, coach leaders, resolve barriers, and reinforce operational and guest-service standards. • Own regional performance against sales, EBITDA, payroll, labor productivity, controllable expenses, inventory, shrink, and other key performance indicators. • Analyze business trends and store results and develop action plans to improve performance, profitability, and operational effectiveness. • Ensure compliance with company policies and operating standards related to safety, cash handling, inventory, visual presentation, labor management, and guest service. • Oversee regional readiness and execution for new store openings, remodels, closures, seasonal peaks, and other major business initiatives. • Partner with People Services and other support teams on recruiting, onboarding, development, workforce planning, and succession. • Collaborate with Platform Leaders and cross-functional teams, including Merchandising, Finance, Asset Management, Loss Prevention, Business Analytics, and IT. • Build effective relationships with business partners and local stakeholders and support timely resolution of operational issues. • Lead organizational and operational change by communicating expectations, addressing barriers, monitoring adoption, and reinforcing new ways of working. • Where applicable, ensure food-and-beverage operations comply with applicable food-safety, sanitation, certification, and regulatory requirements. • Perform other job-related duties as assigned. Qualifications Required • 7–10 years of progressive multi-unit leadership experience in retail, hospitality, attractions, field operations, or a related environment. • Demonstrated experience leading and developing leaders across multiple locations. • Experience managing financial and operational performance, including sales, labor, expenses, inventory, and profitability. • Experience with performance management, talent development, and succession planning. • Strong business judgment, analytical skills, communication skills, and ability to translate strategy into execution. • Ability to work effectively in a matrixed, cross-functional, and partner-oriented environment. • Demonstrated ability to lead change and manage multiple priorities in a fast-paced environment. Preferred • Bachelor's degree or an equivalent combination of education and relevant experience. Travel and Work Requirements • Ability to travel frequently throughout the assigned region, generally 40–60%, including overnight travel. • Ability to work a flexible schedule, including occasional evenings, weekends, and holidays as business needs require. • Ability to respond to urgent regional or store needs and travel on short notice when necessary. • Residence within the assigned regional market is required where job-related and permitted by applicable law. • Ability to perform the essential functions of the position, with or without reasonable accommodation. Physical Demands – The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the Regional Director may be required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. • The Regional Director must occasionally lift and/or move up to 25 pounds. Leadership Expectations Successful Regional Directors develop strong leaders, build trusted relationships, demonstrate accountability, use sound business judgment, and maintain meaningful field presence. They balance operational and financial performance with exceptional guest experiences and strong partner relationships. Equal Employment Opportunity and Accommodation Event Network is committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws. Qualified applicants and employees are considered without regard to legally protected characteristics. ***Openings in Boston, MA-Chicago, IL-, New York, NY-Atlanta, GA-Orlando, FL-Phoenix, AZ-Portland, OR*** Pay Rate: $95,000 - $105,000/yr BRING YOUR PASSION AND TALENT TO OUR TEAM! Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us! Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members. Employee Benefits Event Network offers full-time team members a comprehensive total rewards package with a variety of coverage options. • Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance. • Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA) • Employee Assistance Program (EAP) • Paid Time Off: Vacation Accrual; Sick Leave • Nine Paid Holidays. • Profit Sharing Bonus Plan • Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.