Regional Director ICF Operations

Job description

As Dungarvin’s Regional Director, you will serve as a senior operational executive leading a multi-state region across Louisiana, Texas, Oklahoma, and New Mexico. You will drive quality outcomes, financial performance, regulatory excellence, leadership development, and strategic growth across a diverse portfolio of services supporting individuals with intellectual and developmental disabilities. This high-impact role oversees a $50M+ operation supporting approximately 700 employees across residential services, ICF/IID, day programs, employment services, and community-based supports. As a key partner to the COO and executive team, you will shape regional strategy, support growth and acquisition initiatives, navigate complex operational challenges, and develop high-performing leaders. This is an opportunity for a strategic, mission-driven executive to influence the future of a growing region while making a meaningful impact on the individuals and communities we serve. What You Get To Do: Lead Multi-State Regional Operations: Provide executive oversight for Louisiana, Texas, Oklahoma, and New Mexico operations, ensuring high-quality, person-centered services while achieving operational, financial, and organizational goals. Drive Quality, Compliance & Risk Management: Strengthen quality assurance systems, monitor performance trends, ensure regulatory readiness, and proactively identify opportunities to reduce risk and improve outcomes. Own Financial Performance & Growth Strategy: Oversee regional financial performance, including P&L accountability, budgeting, forecasting, labor optimization, and resource allocation while identifying opportunities for sustainable growth and improved business performance. Lead Strategic Growth & Organizational Change: Support business development initiatives, acquisitions, change-of-ownership activities, integration efforts, and strategic projects that expand services and strengthen regional operations. Develop High-Performing Leaders: Coach, mentor, and develop senior leaders while building leadership pipelines, strengthening accountability, and fostering a culture aligned with Dungarvin’s mission and values. Build Strategic Partnerships: Establish strong relationships with internal leaders, state agencies, funding partners, regulatory organizations, families, and community stakeholders to advance organizational goals. MUST HAVE: Education: Bachelor’s degree in Human Services or a related field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, etc.). Executive Leadership Experience: 5+ years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives. Human Services & ICF/IID Experience: 7+ years of experience supporting individuals with intellectual and developmental disabilities, including direct experience overseeing Intermediate Care Facilities (ICF/IID) and services such as residential, day programs, employment/vocational supports, and community-based programs. Financial & Operational Leadership: Proven experience overseeing $50M+ budgets, P&L performance, forecasting, labor management, and resource allocation while leveraging operational metrics to improve performance and support strategic decision-making. Strategic Growth & Change Management: Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development efforts, and organizational transformation initiatives. Technology & Data Analytics: Proficient with Microsoft 365 applications and operational reporting systems, with experience leveraging Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement. NICE TO HAVE: Regulatory & Managed Care Expertise: Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices. Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change. Process Optimization & Change Leadership: Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness. Professional Development & Certifications: Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation/surveyor credentials, or other healthcare, quality, or compliance credentials. SKILLS CRITICAL FOR SUCCESS: Executive Leadership & Influence: Builds trust, develops leaders, creates accountability, and effectively influences teams, executives, regulatory partners, and community stakeholders. Strategic Thinking & Business Acumen: Balances mission, people, quality, and financial performance while identifying opportunities, anticipating challenges, and driving sustainable growth. Data-Driven Decision Making: Uses KPIs, operational trends, and analytics tools such as Power BI to identify risks, improve outcomes, and guide strategic decisions. Communication & Relationship Building: Communicates with transparency, confidence, and diplomacy while building strong partnerships across diverse teams and stakeholder groups. Adaptability & Resilience: Thrives in a dynamic, travel-intensive environment by managing competing priorities, navigating ambiguity, and responding effectively to complex challenges. Operational Problem Solving: Identifies root causes, recognizes emerging trends, and implements sustainable solutions that improve quality, efficiency, and business performance. Emotional Intelligence & Mission Alignment: Demonstrates empathy, sound judgment, and discretion while maintaining accountability and ensuring decisions align with Dungarvin’s mission and values. WHY YOU’LL LOVE THIS ROLE: This role offers the opportunity to lead a significant, growing region while making a lasting impact on individuals with intellectual and developmental disabilities. You will have the autonomy to shape operations, develop future leaders, influence strategic direction, and partner with executive leadership on initiatives that support long-term organizational growth. You will join a mission-driven organization where your leadership directly impacts quality outcomes, employee success, and the communities we serve. With visibility, ownership, and the opportunity to influence the future of regional operations, this role provides the challenge, purpose, and professional growth expected of a senior executive leader. IMPORTANT INFORMATION: Dungarvin, Compass, Cambrian are equal opportunity employers. The deadline for internal applications is set for two weeks from the date of the job posting. #LI-SK1 #DBOOSTIJ At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities. As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence. With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. Join our nationwide family and let us help you achieve your unique goals and dreams. WE OFFER: Work Environment: Onsite Team Culture: Join an executive leadership team that drives growth, leading acquisitions, and shaping the future of Dungarvin. You'll have the autonomy to make strategic decisions, develop exceptional leaders, and create lasting impact across a rapidly expanding multi-state region. Work Schedule: Typically Monday–Friday during standard business hours, with flexibility required to support operational priorities, executive meetings, acquisitions, and urgent business needs. Travel Requirement: Approximately 60–75% travel, throughout Louisiana, Texas, New Mexico and Oklahoma. Frequent overnight travel is expected, with travel averaging 3 or 4 weeks per month. Retirement Plan: 401 K plan with employer match after one year of service. Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses. Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance. Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide. Mileage Reimbursement: $0.50 cents per mile