Regional Director - Professional Services

Job description

ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B. ABOUT THE ROLE Omni is looking for a Regional Director to own and grow our North American Professional Services team. You'll lead highly experienced Architects and Engagement Managers, partner closely with Sales leadership, and be accountable for scoping, partner subcontractor management, delivering customer outcomes and team development in your region. You'll report to the VP of Professional Services and be a key voice in shaping the customer experience and implementation at Omni. YOU WILL - Own team performance across core metrics: billable utilization, customer outcomes and financial performance. - Hire, develop, and retain a high-performing team of Managing Architects & Engagement Managers - Coach architects on deal and project strategy, and work with EMs to advance process hygiene and to drive efficiency - Manage and maintain exceptional subcontracting partner relationships, staying up on capacity, capabilities, and handling unique needs to further the business relationship - Identify patterns in customer needs and projects and feed insights back to product, marketing, and enablement - Be the final accountable party for back office processes in your region, working with internal stakeholders such as Finance, operations and sales to ensure the clarity and completion of every transaction - Network with leaders at prospects, customers and partners - Collaborate cross-functionally with CS, Marketing, and Product on GTM strategy - Be a dynamic and responsive leader, anticipating and positioning for an always evolving landscape of customer needs ABOUT YOU - 7+ years in SaaS, consulting, data or other relevant domains - Track record of exceeding performance objectives as an individual contributor or a manager - Excellent cross-functional collaborator, especially with sales teams - Builder mentality — comfortable in an environment where process is still forming - Clear, direct communicator who gives feedback early and often NICE TO HAVE - Experience implementing analytics or embedded analytics - 3+ years managing teams strongly preferred - Familiarity with dbt, Snowflake, or modern data stack tooling - Prior experience at a high-growth Series B/C company LOCATION & TRAVEL: The role is based in our San Francisco headquarters, but we’re open to strong candidates anywhere in the US. Travel may be up to 30%, based on customer needs. WHY JOIN US - Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data - Health, dental, and vision insurance - 401(k) Plan - Unlimited PTO Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.