Regional Field Service Manager

Job description

Who will you be working with? With the Field Service Team, you will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory. How will you make a difference? As the Regional Field Service Manager, you will oversee service operations across the West Coast region. Based in San Francisco, this role is responsible for leading a team of field service technicians, driving operational excellence, and ensuring strong performance in customer service, operational efficiency, and workplace safety. What will your typical day look like? Leadership & Team Management Lead, coach, and develop a team of Field Service Technicians across the West Coast region Promote a culture of accountability, teamwork, and safe work practices Conduct regular performance evaluations and support employee development Support recruitment, onboarding, and retention efforts Operations & Service Delivery Oversee daily field service operations to ensure efficient and timely service execution Monitor key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, and safety performance Implement process improvements to optimize service delivery and operational consistency Ensure adherence to company policies, procedures, and safety standards Safety & Compliance Reinforce safe work practices and ensure compliance with company and regulatory safety requirements Support incident investigations and follow-up actions as needed Partner with safety and operations teams to promote continuous improvement and awareness Conduct periodic field visits, audits, and safety discussions with team members Customer Experience Serve as a primary escalation point for customer issues and service concerns Build and maintain strong relationships with key customers and stakeholders Ensure consistent delivery of high-quality service Financial & Business Management Manage regional service budgets, including labor, travel, and operational expenses Support revenue growth through service performance and operational efficiencies Utilize data and metrics to guide decision-making and forecasting Collaboration & Communication Partner with cross-functional teams including Sales, Operations, Engineering, and Safety Provide regular updates on regional performance and initiatives Contribute to continuous improvement efforts across the organization You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Physical Demands Ability to travel by air, train or car across U.S. and Canadian time zones and work effectively. This role is based in San Francisco, CA, with frequent travel across the West Coast region (Up to 50% travel). The position includes regular interaction with field teams and active engagement in operational environments. Work Environment Field services environment, including rail yards and other outdoor areas. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant and customer locations in the field. Travel a majority of working hours. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. This role is also eligible for a performance bonus. More information on offered benefits, which include health, welfare, and retirement, is available at . Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable). What do we want to know about you? Required Bachelor’s degree or equivalent experience 5+ years of experience in field service, operations, or technical service management Proven leadership experience managing field-based or distributed teams Solid understanding of workplace safety practices and regulatory compliance Strong organizational, communication, and problem-solving skills Ability to promote accountability and developing t Ability to travel frequently throughout the West Coast region (Up to 50% travel) Preferred Relevant safety training or certifications Experience in technical service environments (transit, industrial, or equipment-focused industries) Familiarity with service management and reporting systems Demonstrated success improving operational and service performance Our job titles may span more than one career level. The salary rate for this role is currently $79100-112800. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at . Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at . Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.