Regional Flight Representative Manager (Long Island)

Job description

A DAY IN THE LIFE Lead, manage and develop the Flight Representative network across the U.S. and Canada, setting clear expectations, recognizing strong performance and proactively addressing performance issues. Recruit, onboard and retain high-quality Flight Representatives, strategically growing the network and improving coverage across key private aviation locations. Design and deliver structured training and development, including onboarding programs, checklists, operational guidance and clear service standards to ensure consistency across the network. Bring strong aviation and business experience, with previous leadership experience and the confidence to manage, coach and develop a geographically dispersed team. Build trusted relationships across ACS Private Jets and with Jet Card Managers, working collaboratively to deliver reliable communication and an exceptional experience for clients. Act as the senior escalation point for Flight Representatives during live operations, remaining calm under pressure, making confident decisions and providing hands-on support before, during and after flights. Develop and maintain strong FBO relationships across North America, travelling regularly to strengthen existing partnerships and identify opportunities to support network growth. The role will remain primarily office-based, with travel undertaken as required. Manage and develop the Flight Rep Coordinator, ensuring effective scheduling, communication, organization and utilization of the Flight Representative network. Use reporting, coverage data and operational feedback to drive continuous improvement, identifying gaps, improving processes and supporting strategic growth of the department. Be a highly organized, adaptable and emotionally intelligent leader with excellent communication and relationship-building skills, strong attention to detail and the flexibility to travel and provide on-call support when operationally required. WHAT DO WE LOOK FOR Strong attention to detail, organization skills and time management. Strong interpersonal skills, relationship building and emotional intellgience Adaptable, quick learner and team player. Excellent verbal and written communication skills Can commit to being on-call Previous leadership experience and managing a team Previous experience in recruitment and hiring Aviation background TRAINING AND DEVELOPMENT Award-winning professional training and one-on-one mentoring International training based in our London HQ. Training and travel expenses are covered by us! Supportive balance between independent and team-oriented work WHAT IS IN IT FOR YOU $75K-85K USD salary Clear path for career advancement Job stability and leadership support for development Affordable health, dental, and vision insurance plans 401K retirement savings plan with generous employer match! Life insurance Paid maternity/paternity leave 20 days to start vacation time, and more earned each year Paid sick time 12 paid public holidays Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. WHAT ARE THE NEXT STEPS? Submit your resume to us today and a member of our recruitment team will be in touch! WHO IS AIR CHARTER SERVICE Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide. To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more! With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge. ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.