Regional Head of Life Sciences & Healthcare (LSH) – Air & Ocean

Job description

What You Can Expect : 1. Strategy, Governance & Performance Be part of setting the global LSH vertical strategy and execution in your region for Air & Ocean, including annual planning for revenue, volume, and gross profit in line with agreed budgets. Drive vertical growth initiatives, including account penetration, capability development, and business improvement programs aligned with customer expectations. Act as the link between strategy and execution, translating strategic objectives into concrete initiatives, projects, and governance structures. Lead, coach, and develop Key Account Management and Business Development resources within the LSH vertical. 2. Business Development & Key Accounts Identify, develop, and manage high-potential and strategic global LSH customers, maintaining a robust sales pipeline. Personally engage and drive in strategic sales opportunities, customer negotiations, and executive-level meetings where required. Provide commercial and analytical input during tender and RFQ/RFP processes, including historic volume, rate, and profitability analysis. Represent the LSH vertical in customer meetings, industry events, and relevant external forums. Act as single point of escalation for key LSH customers, ensuring service quality, customer satisfaction, and rapid issue resolution. 3. Quality & Compliance Ensure quality governance and regulatory compliance across the LSH vertical within Air & Ocean within your region. Ensure adherence to relevant LSH industry standards and customer requirements (e.g. GDP, GxP, temperature-controlled logistics, validation, audit readiness). Translate regulatory and customer requirements into standardized operational frameworks, controls, and KPIs across the global network. Work closely with Quality, Operations, Product, and Sales to ensure customer solutions, contracts, and service commitments are fully compliant and risk-assessed. Act as senior escalation point for quality deviations, audits, and compliance-related customer issues, ensuring structured root-cause analysis and corrective actions. Drive continuous improvement initiatives to enhance compliance maturity, service quality, and risk management across LSH supply chains. 4. Internal Alignment & Network Engagement Work closely with Global, Regional, and Country Sales leadership to ensure consistent vertical strategy execution across regions. Build strong cross-functional collaboration with Product, Operations, Pricing, Tender Management, and other Business Units. Drive internal awareness of LSH capabilities through structured communication, training, and best-practice sharing. Ensure alignment between customer commitments and operational capabilities across the global network. What You Bring: Experience & Capabilities Proven senior experience in freight forwarding or logistics, with a strong focus on Life Sciences & Healthcare and global customer management. Demonstrated ability to lead strategic growth initiatives, manage senior stakeholders, and develop high-performing commercial teams. Strong understanding of value creation in logistics, including cost-to-serve, productivity, total cost of ownership, and inventory considerations. Hands-on experience with tender management, solution design, and complex deal execution. Excellent communication, negotiation, and stakeholder management skills in an international environment. Analytical, structured, and execution-oriented, with the ability to operate independently in a complex matrix organization. Fluent in English; additional languages are an advantage.