Regional HR SSC Delivery and Quality Manager

Your Contribution Lead the delivery of HR Shared Services engagements across the region, ensuring agreed service levels, quality standards, cost targets, and customer expectations are consistently met. Drive continuous improvement of HR SSC processes using Lean / Six Sigma methodologies, including intake processes, SOPs, documentation, and governance frameworks. Oversee quality management within the HR SSC by defining KPIs, monitoring performance (tickets, calls, trends), and implementing corrective and preventive actions based on data and feedback. Proactively identify risks to service delivery, manage escalations, and coordinate recovery actions in collaboration with HR IT, Centers of Expertise, vendors, and key stakeholders. Ensure audit readiness and compliance with internal controls, quality standards, data protection, and local regulations, coordinating internal and external audits as required. Coach and enable HR SSC teams and managers through performance feedback, training initiatives, and promotion of a customer‑oriented, zero‑defect quality mindset. Support stakeholder engagement and contribute to service expansion and new initiatives where applicable. Your Qualifications & Experience Academic degree or equivalent qualification in Human Resources, Business Administration, or a related field. Minimum 3 years of professional experience in HR Services, HR Operations, SSC/BPO environments, or similar service delivery models. Proven experience working in a quality‑driven environment, with hands‑on application of Lean, Six Sigma, quality systems, audits, and continuous improvement tools. Demonstrated track record in implementing, optimizing, and governing HR processes and service delivery models at regional or global level. Strong analytical, stakeholder management, communication, and project management skills, with the ability to balance quality, cost, and delivery timelines. Fluency in English is required; additional European languages are a strong advantage. Experience with SuccessFactors, SAP HR, PeopleDoc, or ticketing systems is a plus. Our offering Attractive salary package (including private health insurance) Becoming a member of a fast-growing team in an innovative company with stable market position Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide 25+ days annual vacation Flexible work schedule We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here . #TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities. Do you have any questions?