Regional Learning Manager, Fulfillment- East

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role The Regional Learning Manager is responsible for designing, deploying, and continuously improving training programs across a portfolio of fulfillment centers within their region. This role bridges corporate learning strategy with the realities of the warehouse floor — ensuring associates, leads, and site leaders have the skills and knowledge to operate safely, efficiently, and consistently across every facility. Key Responsibilities Program Delivery & Site Support Own the end-to-end training experience across all fulfillment sites in the region, including new hire onboarding for exempt and non-exempt employees, cross-training, and leadership development Partner with Site Leaders, Network Support Leaders, and Operations Leaders to diagnose performance gaps and design targeted learning and training programs Conduct in-person and virtual training sessions, train-the-trainer certifications, and floor-level coaching and training Monitor training completion, certification status, and skill proficiency across sites; escalate risks proactively Curriculum & Content Localize and roll out corporate-standard curricula (safety, equipment operation, WMS/ systems training, quality standards) to fit site and client specific processes Identify content gaps and build or update materials (SOPs, job aids, e-learning modules, videos) Maintain consistency of training standards across the region while allowing for site-level flexibility Data & Continuous Improvement Track key metrics: time-to-proficiency, training completion rates, safety incident correlation, turnover/retention impact Use performance data to prioritize which sites or roles need additional support Report regional training health to L&D leadership and operations stakeholders on a regular cadence Leadership & Trainer Development Recruit, coach, and certify site-level trainers and training leads Build bench strength by developing frontline leaders' coaching and training capabilities Act as a change agent during new site launches, peak season ramp-ups, and process/ system rollouts Qualifications Required 4+ years of experience in learning & development, training, or operations, with at least 2 years in a fulfillment, warehouse, manufacturing, or distribution environment Proven ability to design and deliver training programs across multiple sites or shifts Strong partnership and communication skills with the ability to collaborate across cross- functional teams, build trusted relationships with stakeholders, and communicate clearly with diverse audiences Strong facilitation skills — comfortable training both frontline associates and site leadership Data-literate: able to use training and performance data to make decisions and tell a story to stakeholders Willingness to travel regularly across the region (typically 40–60%) Preferred Experience with LMS platforms Familiarity with WMS systems and fulfillment/logistics operations Instructional design experience Bilingual (Spanish/English) a plus depending on site footprint Lean/Six Sigma or continuous improvement background What Success Looks Like (First 6–12 Months) All sites in region at or above target training completion and certification rates Reduced time-to-proficiency for new hires A trained, certified bench of site-level trainers at each facility Measurable link between training initiatives and safety/quality/productivity KPIs