Regional Learning Manager, Learning Operations

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: Hims & Hers is seeking a strategic, results-driven Regional Learning Manager (West Region) to lead learning and development across our Dispense & Fulfillment, Compounding, and Diagnostics operations. Reporting to the Director of Learning & Development, this role leads learning strategy and execution at scale — owning a regional portfolio of sites, building and developing a high-performing learning team, and driving network-wide programs and continuous improvement initiatives. The ideal candidate brings deep expertise in regulated pharmaceutical or healthcare environments, a strong track record of leading learning teams across multiple locations, and the operational savvy to translate business priorities into measurable learning outcomes. YOU WILL: - Develop and implement learning strategies aligned to business objectives across Dispense & Fulfillment, Compounding, and Diagnostics operations, reporting progress to the Director of Learning. - Lead, mentor, and develop a team of learning professionals, fostering a culture of quality, continuous improvement, and accountability. - Ensure all training programs comply with relevant regulatory requirements including FDA, state boards of pharmacy, and applicable USP standards — partnering with Quality, Regulatory Compliance, and Pharmacy SMEs to translate compliance requirements into effective training. - Partner with senior leadership, Quality, Regulatory Compliance, and Operations to identify skill gaps and develop targeted learning solutions. - Oversee the design and delivery of blended learning programs that drive operational performance, compliance, and safety outcomes. - Lead continuous improvement initiatives including learning kaizens, new program design and launch, and LMS projects that enhance training quality and consistency across the network. - Support the development and delivery of leadership and professional development programs that build capability and grow talent. - Develop and track KPIs to measure learning effectiveness and business impact, reporting outcomes to senior leadership. - Manage learning budgets and resource allocation to maximize impact and demonstrate ROI. - Travel to sites as needed to support network priorities, program launches, and continuous improvement initiatives. YOU HAVE: - Bachelor’s degree required; Master’s degree in Learning & Development, Organizational Development, Business Administration, or related field preferred. - Active CPhT (Certified Pharmacy Technician) certification required. - 10+ years of progressive experience in learning and development, with at least 3+ years in a leadership role managing teams across multiple locations. - Proven experience developing and implementing learning strategies that drive measurable business results in regulated environments. - Experience leading learning initiatives in pharmaceutical, healthcare, or distribution/fulfillment operations. - Demonstrated understanding of FDA regulations, cGMP requirements, and USP standards as they relate to training and competency assessment. - Strong business acumen with the ability to align learning initiatives to operational priorities and demonstrate ROI. - Demonstrated change management, stakeholder management, and project management capabilities with the ability to manage multiple complex initiatives simultaneously. - Superior communication skills with the ability to influence at all levels of the organization. PREFERRED: - Experience in 503a or 503b compounding pharmacy environments, including sterile compounding and aseptic technique training. - Knowledge of USP <797>, <795>, and <800> standards and associated training requirements. - Experience leading learning initiatives during periods of rapid growth, new facility launches, or organizational change. - Proficiency with enterprise LMS platforms. - Background in process improvement methodologies such as Lean or Six Sigma. - Proficiency with program and project management tools such as Asana, Google Suite, or similar platforms to manage complex, multi-workstream initiatives. - Experience designing and delivering leadership development programs. OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - 401k benefits with employer matching contribution - Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.