Regional Manager, Customer Experience and Success

Job description

ABOUT DASH0 Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in. The Opportunity Dash0 is growing rapidly in the US market and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement. At Dash0, Customer Experience and Success encompasses the full customer lifecycle — from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the US field organization and Dash0's global Product and Engineering teams. What You'll Do - Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives. - Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching. - Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption. - Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention. - Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges. - Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement. - Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams. - Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis. What You Bring - 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team. - Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry. - Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption. - Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly. - A disciplined approach to hiring and a demonstrated commitment to developing direct reports. - Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch. Nice to Have - Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design. - Background in site reliability engineering, platform engineering, or DevOps. - Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb. Why Dash0 This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started. If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. What we offer: - Competitive salary & meaningful equity participation — you'll own part of what you're building - Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich - €60/month phone & internet allowance - Location-specific benefits - Collaborative, fast-moving team culture with a builder mindset - Clear path for career growth and development - Direct access to founders and leadership