Regional Manager, Single-Family Rental Community

Job description

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. Job Description The SFRC (Single Family Rental Community) Regional Community Manager reports to the Senior Operations Manager, Leasing until crystallization (up to 12 months after stabilization, or initial 95% occupancy of a lease-up community, unless otherwise specified). This is a supervisory, goal-driven position which will consistently uphold our commitment to provide exceptional communities that invite, inspire, and feel like home for our residents. This role will drive success by ensuring that both the communities in the role's specified region, and the team within the region, exceed the service standards that we live by. Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Essential Duties and Responsibilities: Leasing/Marketing • Support the pre-leasing process and onboarding for Lease-Up communities in the region, and assist National Leasing Consultants (NLC) and Leasing & Resident Relations Specialists (LRRS) with showings, self-tours, and walk-ins. • Track monthly leasing and occupancy goals; drive move-in velocity and speak to strategies for improvement. • Coach, support, and help hire/manage performance for on-site SFRC team members (Community Managers, Assistant Community Managers, Maintenance Techs, Porters, LRRSs); ensure sites are staffed and coverage is arranged, including a quarterly staffing calendar. • Conduct regular in-person visits across all sites in the region; perform monthly outreach marketing (local businesses, brokers, Realtors, multifamily locators) and represent Tricon at Chamber of Commerce/city events. • Audit signage, ILS listings, and online reputation on a bi-weekly basis, making recommendations or changes as needed and proactively driving positive reviews. • Delegate or create and manage MLS listings and set up/manage 3rd-party agent access as needed, verifying all listings are active with accurate information and photos. • Manage self-show inventory and website postings with NLC/Revenue Management; conduct daily inventory walks during Lease-Up to confirm show-ready homes. • Serve as subject matter expert on the sub-market and competitive set; report key performance metrics (availability, pricing/premiums) to Portfolio Manager, NLC, Asset Management, and Marketing. • Ensure Yardi data accuracy and manage CRM/lead tools, including the Elise AI leasing-technology audit and feedback loop; oversee self-tour technology testing and access verification. Resident Management • Partner with the local retention team and Community Manager(s)/Retention Specialist(s) to meet or exceed resident retention goals. • Deliver proactive, resourceful, and empathetic customer service — resolve issues ahead of escalation, super-user Tricon technology to train residents/team on work orders, payments, and surveys, and manage escalations with a win-win mindset. • Maintain a strong and positive HOA relationship where applicable, including delegating or serving violation notices and confirming correction. • Manage resident transfers, amenity/access coordination (fob/key distribution), and required notice postings from the Centralized Team. • Coordinate with the local office and corporate departments on outstanding resident issues (renters' insurance, utilities, habitability concerns, etc.). Community Management • Maintain organized, timely documentation; coordinate community events with NLC and build strong relationships with the Development Team, Builder Partner, utility providers, local vendors, and HOA. • During Lease-Up, inspect communities daily for construction, violation, signage, landscape, or common-area issues, and hold daily coordination meetings with the Superintendent and Community Manager(s). • Hold weekly on-site team meetings, supervise the market, and stay current on move-in and work-order reporting; ensure monthly resident warm calls are completed. • Perform financial reviews, track controllable expenses, and monitor actual income vs. budget; perform or delegate occupancy checks as requested. • Coordinate with the Superintendent and Facilities team on exterior property issues, service requests, turn schedules, inventory, and model-office supplies; keep monthly shop/model/clubhouse inventory current. • Oversee smart home system audits and functionality, and common-area maintenance oversight. • Manage on-site team apparel compliance and replenishment as needed; support other SFRC sites and scattered zones based on availability. • Execute and renew vendor contracts, onboard vendors and approve invoices, and oversee vendor service quality; coordinate centralized utility setup and management. Qualifications • Experience in a regional property community management role. • Proven success in leadership of a team. • Demonstrated critical thinker . • Passionate about providing exceptional customer service. • Sense of urgency with the ability to work under tight deadlines. • Comfort in learning new software platforms and utilization of technology a major plus . • Disciplined problem solver who is proactive, reliable, and resourceful. • Track record of fostering a collaborative team environment. • Ability to work well under pressure, self-manage, and set an example for others. Minimum Requirements • 3+ years regional property management experience required . • Lease-up experience preferred. • BA/BS preferred. • RE License Required. • Excellent communicator, both verbal and written. • Professional appearance and demeanor. • Multi-tasking and organizational skills — demonstrated ability to perform multifaceted projects in conjunction with daily activities. • Good reasoning abilities and sound judgement. • Proven strong customer service experience. • Strong presentation skills. • Unrelenting attention to detail with an eye for accuracy and consistency. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit; talk; and hear. Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. Occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision and depth perception. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $85,610.00 - $142,680.00 At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. #TriconHomes