Regional Operations Manager

Job description

The Regional Operations Manager provides operational and financial support to the Regional Head of Healthcare -Americas, acting as their right hand. The role helps the Head maintain visibility across client accounts, financial performance, delivery risks, and operational priorities. Working closely with account leaders, project teams, finance partner, and support teams across the Americas and India, the Regional Operations Manager organizes information, coordinates follow-up, and supports consistent adoption of company processes. The role does not lead the Healthcare region; it enables the Regional Head to make informed decisions and helps ensure agreed actions are carried out. Key responsibilities Act as the financial controller for the Healthcare – Americas portfolio, supporting the Regional Head with oversight of forecasts, actuals, revenue, costs, margin, utilization, and other financial KPIs. Coordinate and review monthly financial inputs, checking that they are complete, accurate, consistent, and submitted on time in the company system. Validate forecasts and financial assumptions with account, delivery, and finance teams; follow up on missing or inconsistent information before submission. Identify and track financial variances, coordinating clear explanations of the root cause, business impact, accountable owner, and corrective action. Prepare organized, concise financial reports and management summaries that give the Regional Head a reliable view of performance, emerging risks, and decisions required. Monitor working days, vacation adjustments, timecards, billing hours, non-staff costs, rebates, and investment items where applicable. Follow up on billing, revenue recognition, purchase orders, contracts at risk, and debtors with the relevant owners. Maintain visibility of developments across client accounts by proactively coordinating updates with account leaders, delivery managers, project teams, and finance partners. Support project support teams across the Americas and India in following company processes and maintaining accurate, timely information in systems. Maintain clear governance records, including action, risk, issue, and dependency logs, and follow up with owners to support timely resolution. Escalate material financial, delivery, commercial, and operational risks to the appropriate teams and stakeholders, keeping the Regional Head informed. Identify recurring gaps in financial inputs or operational processes and coordinate improvements with the relevant teams. Support the preparation of reports for presentation to the Group Head, consolidating financial and operational information from across the Healthcare portfolio and ensuring it is accurate, clear, and ready for review. Experience in PMO, portfolio operations, commercial operations, or financial management in a complex services environment. Strong financial acumen, including experience with forecasts, actuals, variances, revenue, cost, and margin. Skilled at coordinating across clients, teams, functions, and locations without direct authority over them. Confident communicating with senior stakeholders and following up proactively with teams. Highly structured and organized, with strong attention to detail and sound judgment about when to escalate. Strong reporting and Excel skills, with experience using enterprise financial and operational systems. Professional English communication skills and the ability to work across Americas and India time zones. Discover some of the global benefits that empower our people to become the best version of themselves: Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations. In compliance with the Law 1581 of 2012, Endava S.A.S. / Endava Colombia S.A.S , identified with NIT. Nº 900.955.679-3 / N° 900.594.521-9 , with an address at Street 96 No. 10 – 38, floor 7th in the city of Bogotá and Career 48 No. 18A – 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs: Keep in mind that once you decide to participate in ENDAVA COLOMBIA's recruitment processes, the physical delivery or sending via e-mail your resume implies the express acceptance, through conclusive behavior, of authorizing ENDAVA to process your data with the purpose to participate in the recruitment processes in the Organization . In particular, the personal data provided shall be part of our "Talent Bank" for a maximum term of two (2) years, which shall be stored on servers located outside the country and may be processed for the purpose of; verifying compliance with the requirements to participate in the Organization's current and/or future recruitment processes; execute interviews and in general, send notifications related to the recruitment processes. In case your resume is not pre-selected, it shall be permanently deleted. ENDAVA guarantees that the personal data obtained shall be used only for the announced purposes and shall be kept for the time required by law. You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information. For any additional information related to the processing of your personal data, our Personal Information Processing Policy, and/or exercising of your right to the habeas data, you can contact us through the service channel provided by ENDAVA: . At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know. Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.