Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics. Implement and enforce OSHA safety standards, including regular safety drills and compliance audits. Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance. Develop, implement, and continuously monitor quality control and quality assurance processes. Analyze operational performance data to drive continuous improvement and optimization across all processes. Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery. Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations. Lead daily operational meetings and conduct team performance evaluations. Recruit, onboard, and manage relationships with DSP partners. Design and implement training programs to enhance service quality and operational efficiency. Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization. Manage both in-house and outsourced fleet resources to maximize capacity and efficiency. Continuously optimize pickup models, logistics processes, and resource planning strategies. Collaborate with internal teams and external partners to ensure smooth and aligned operations. Handle daily operational issues and respond quickly to emergencies or unexpected situations. Requirements3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience. Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations. Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus. Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations. Strong analytical mindset with the ability to use data and KPIs to drive decision-making. Highly responsive, with strong communication skills and a continuous improvement mindset. Proficient in English; ability to work in a cross-border (U.S.–China) environment is preferred.Willingness to relocate within the United States as requiredBenefits7 PTO days5 Paid Sick Leave Days6 Paid Holidays401K MatchingMedical insurance, Dental and Vision Insurance, STD/LTD Salary: 80k - 100k
- Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
- Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
- Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
- Develop, implement, and continuously monitor quality control and quality assurance processes.
- Analyze operational performance data to drive continuous improvement and optimization across all processes.
- Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
- Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
- Lead daily operational meetings and conduct team performance evaluations.
- Recruit, onboard, and manage relationships with DSP partners.
- Design and implement training programs to enhance service quality and operational efficiency.
- Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
- Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
- Continuously optimize pickup models, logistics processes, and resource planning strategies.
- Collaborate with internal teams and external partners to ensure smooth and aligned operations.
- Handle daily operational issues and respond quickly to emergencies or unexpected situations.
Requirements
- 3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands-on team management experience.
- Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile operations.
- Experience in cross-border logistics, parcel networks, third-party logistics (3PL), or e-commerce fulfillment is a plus.
- Comfortable working in a fast-paced, startup environment and willing to be hands-on in operations.
- Strong analytical mindset with the ability to use data and KPIs to drive decision-making.
- Highly responsive, with strong communication skills and a continuous improvement mindset.
- Proficient in English; ability to work in a cross-border (U.S.–China) environment is preferred.
- Willingness to relocate within the United States as required
Benefits
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K Matching
- Medical insurance, Dental and Vision Insurance, STD/LTD
- Salary: 80k - 100k
Founded in 2025, SwiftX is one of the fastest-growing technology-driven logistics companies in the U.S., serving 30+ states, 5,000+ ZIP codes, and processing over 500,000 packages daily. Backed by an ambitious growth strategy and expanding nationwide network, we offer exceptional opportunities for professionals who want to make an impact and grow alongside a rapidly-scaling company. Join us and help shape the future of e-commerce last-mile logistics. 🚀
