Regional Operations Manager - Traffic Operations Center Services

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a Regional Operations Manager - Traffic Operations Center Services to oversee a staff of over 100 full-time professionals, based out of our client’s Roanoke and surrounding area facilities. This position is responsible for overseeing client policy implementation, quality control, inter- and intra- Virginia governmental agency coordination efforts, regional contract management, and maintaining effective staffing levels. Responsibilities: Acts as the primary point of contact, on-site, for the client agency Responsible for the organizational management and direct supervision of the Traffic Operations Center (TOC) operations staff, facilitating a cohesive and balanced operation. Review applicant resumes, conduct interviews, and recommend for hire/advancement. Administrative functions, including invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution. Develop and maintain routine personnel performance assessments. Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability. Coordinate with client on citizen issues related to complaints, inquiries, and public information requests. Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings. Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness. Assist in maintaining sound freeway operations by guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner. Responsible for the comprehensive training and auditing of the operations staff. Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client. Write and maintain technical documents, including but not limited to: the TOC Operations, Manual/Standard Operations Procedures, training programs, and TOC website content. Serve, eventually, as a subject matter expert for the client and AECOM on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices. Qualifications Minimum Requirements: Bachelor's degree plus 10 years of relevant experience including 2 years of leadership or demonstrated equivalency of experience and/or education (Associate's degree + 12 years of experience, High School Diploma or Equivalent + 14 years of experience - including 2 years of leadership) Valid US Driver’s License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed Preferred Qualifications: Bachelor’s Degree in Business Administration, Civil Engineering, or related transportation field 10 years of relevant experience is preferred 5 years of experience in a supervisory role within a transportation, public safety, or commercial operations environment General knowledge of traffic principles and standards Experience with report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication Experience coordinating real-time activities and initiating immediate priorities, for self and support staff Experience using standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook) Demonstrated Radio and phone communications experience Geographic familiarity with regional arterial and interstate road network is helpful Sponsorship for US employment authorization is not available now or in the future for this position. Relocation support is available Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed Work environment may vary indoor/outdoor On-site availability is required during periods of emergency operations Additional Information Sponsorship for US employment authorization is not available now or in the future for this position. Relocation support is available Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed Work environment may vary indoor/outdoor On-site availability is required during periods of emergency operations At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.