Regional People and Culture Manager - APAC

Job description

WE ARE HIRING A REGIONAL PEOPLE AND CULTURE MANAGER - APAC Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll work closely with local leadership teams, people managers and our global People function to ensure TLC's culture, standards and people practices are embedded consistently across every market. You'll be supporting teams across Singapore, Australia, the Philippines and India, alongside a wider network of freelancers throughout the region. This role is focused on enabling managers to be exceptional leaders. Our HR workflows are highly automated, which means your time is spent coaching, developing and challenging managers rather than managing administration. You'll also play a key role in supporting our Philippines-based APAC & USA service delivery hub, partnering with both local and US-based leaders on workforce planning, performance and organisational effectiveness. What You'll Be Doing Partnering with Leaders and Developing Managers Act as the trusted partner to the APAC leadership team and managers across the region. Build strong relationships with managers through regular coaching and support. Lead the development of management capability across APAC. Deliver leadership and management development programmes, including People Academy sessions, manager cohorts and peer-learning initiatives. Coach managers through performance conversations, feedback, development planning and complex people challenges. Support new and first-time managers in making a successful transition into leadership. Hold leaders accountable for delivering a positive employee experience. Talent & Performance Drive the quarterly performance management cycle across APAC. Embed performance frameworks and ensure managers use them effectively. Champion internal mobility and career progression opportunities. Lead resource and workforce planning for the Philippines delivery hub, working closely with APAC and US stakeholders. Employee Relations & Compliance Lead complex employee relations matters including disciplinaries, grievances, performance management and exits. Ensure employment compliance across all countries within the region. Maintain regional compliance calendars, employment policies and risk registers. Monitor legal and regulatory developments across APAC markets. Manage relationships with Employer of Record (EOR) providers in the Philippines and India. Oversee contractor and freelancer compliance. Engage external legal partners when required. Reward & Benefits Advise managers on compensation benchmarking and salary decisions. Lead regional salary and promotion review cycles. Manage relationships with benefit providers and oversee annual renewals. Ensure reward decisions are commercially sound, consistent and aligned with company frameworks. Culture & Employee Experience Bring TLC's culture, values and recognition programmes to life across APAC. Analyse engagement, onboarding and exit data to identify trends and opportunities. Partner with leadership teams to create meaningful action plans. Drive accountability for delivering measurable improvements in employee experience. People Operations Support recruitment activity in partnership with the Group Talent Acquisition team. Own regional onboarding and offboarding standards. Ensure people data and payroll inputs are accurate and maintained within Deel. Identify opportunities to improve processes, systems and employee self-service tools. Global Projects Contribute to global People initiatives including learning and development, competency frameworks, performance management and onboarding programmes. Share best practice and help shape future People & Culture initiatives across the business. What Success Looks Like Within your first 12 months: Every manager has an individual development plan in place. Leadership development programmes are embedded across the region. Action plans from engagement, onboarding and exit feedback are understood, owned and actively delivered. Managers confidently lead routine performance conversations independently. Compliance frameworks, policies and risk registers are established across all markets. EOR partnerships are reviewed and operating effectively. Compensation cycles are delivered on time and within budget. People data is accurate and reliable. APAC and US stakeholders view the People function as a trusted business partner. About You You'll be a commercially minded People professional who enjoys building capability, influencing leaders and creating great employee experiences. What you'll bring: Significant experience in an HR Business Partner, HR Manager or People & Culture role. Experience supporting teams across multiple countries. A strong track record of coaching and developing managers. Hands-on employee relations expertise, particularly performance management and dismissals. Sound knowledge of employment law in at least one APAC market, with the ability to quickly develop expertise across others. Confidence to challenge constructively and influence senior stakeholders. Experience operating autonomously while partnering closely with a global team. Strong analytical skills and confidence working with people and compensation data. Excellent communication and presentation skills. The ability to work effectively across multiple time zones, including regular collaboration with US-based colleagues. Nice to Have Coaching or facilitation qualifications. Experience working with Employer of Record (EOR) providers. Experience supporting shared services or delivery hub environments. Experience with Deel or similar HRIS platforms. Experience in a fast-paced, high-growth, private equity-backed or entrepreneurial business. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!