Regional Practice Manager - Community Health Services Network (Primary Care)

Job description

Primary Location South Campus Department Community Health Svcs Network Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $81,723.20 - $104,208.00 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. JOB RESPSONSIBILITIES Management- Supervises the Practice Managers and Practice Supervisors that manage the operations of a group of CHSN practices. Provides the first level of Network Leadership to an assigned group of CHSN practices. Responsible for working with practice level leaders and physicians to promote excellent clinical care and an excellent experience for patients and families, and staff. Identifies and facilitates process improvement needs that improve patient experience, patient flow, or employee satisfaction through the practices. Facilitates practice level leadership meetings at each of assigned practices and ensures institutional communications are appropriately shared with staff, and that practice leaders and physicians are held accountable to financial performance expectations. Revenue Cycle- Works with Practice Director and Practice Managers and Supervisors to develop and manage operating and capital budgets. Supports Practice Managers and Supervisors with billing and other revenue cycle needs and works in support of Managers and Supervisors by serving as the leadership liaison with the central Physician and Hospital Billing office. Acquisition- Works with Practice Director and Assistant Vice President-Operations on practice acquisitions within their assigned region of responsibility, and with the onboarding of practice sites to the CHSN network. People Planning- Mentors and develops leadership skills and provides developmental opportunities through education/training, feedback, and coaching of Practice Managers and Practice Supervisors or other appropriate staff. Infrastructure and Operations- Monitors and recommends facility needs, makes recommendations for improvement (expansion, updating, relocation) based on practice strategic goals and budgets, and community needs. Maintains leases for practices, including evaluation for market competitiveness. Primary Network Leadership liaison with Facilities and Real Estate. Financial Management - In collaboration with leadership, develop, implement and evaluate the department's annual and capital budget to achieve the organizational and departmental objectives; monitor internal controls for cash management; maintain and monitor financial controls; ensure accounts receivable management; analyze and monitor financial performance and assist in the reporting of financial results; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions; establish and monitor productivity metrics; accountable for compliance with organizational financial policies and procedures. Customer Service - Ensures staff provides outstanding customer service and satisfies caller's request each and every time. Manages the survey requirements for assigned divisions and ensures team meets departmental goals for customer service. Build and maintain constructive/effective relationships with all internal and external customers. 5+ clinic sites 5+ Reports Operating Budget $5M+. JOB QUALIFICATIONS Bachelor's Degree 5+ years of work experience in a related job discipline including 2+ yrs in a physician practice, group, or health system with multiple locations Preferred: Epic experience About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability