Regional Program and Engagement Manager (MEA)

As the Regional Program and Engagement Manager, MEA, you will play a critical role in ensuring the successful delivery of Nozomi Networks' Professional Services engagements across the Middle East and Africa region. You will act as a trusted advisor to customers, partners, and internal stakeholders, overseeing project execution from planning through delivery while driving operational excellence, customer satisfaction, and business outcomes. This role combines customer engagement, program management, and delivery governance, requiring strong coordination skills, commercial awareness, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.

In this role, you will:

• Manage a portfolio of customer engagements across the MEA region, ranging from small to complex deployments, ensuring successful delivery aligned with customer expectations, project scope, budget, and timelines.
• Serve as the primary point of contact for customers, partners, and internal stakeholders, fostering trusted relationships and driving high levels of customer satisfaction.
• Lead project planning, execution, governance, and delivery activities while ensuring adherence to Professional Services methodologies and quality standards.
• Develop and maintain project plans, monitor progress, manage risks, and proactively address issues to ensure successful customer outcomes.
• Facilitate regular project status meetings, executive reviews, and stakeholder communications, providing clear visibility into project health, milestones, risks, and next steps.
• Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners to ensure seamless coordination throughout the project lifecycle.
• Monitor project scope, deliverables, and Statements of Work (SOWs), ensuring alignment between customer requirements and project execution.
• Identify opportunities to strengthen customer relationships, support adoption, drive positive customer feedback, and contribute to expansion opportunities.
• Manage customer training coordination and operational activities related to training delivery, ensuring a seamless customer experience.
• Support operational excellence through project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance with internal processes and systems.
• Contribute to the continuous improvement of Professional Services processes, tools, reporting capabilities, AI Powered tools and service offerings to enhance efficiency and scalability.

To be successful in this role you have:

• 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations.
• Demonstrated experience managing customer-facing projects throughout the full project lifecycle, from initiation through successful delivery and closure.
• Planning & Organizational Skills Ability to manage a portfolio of projects ranging from small to complex engagements while maintaining accuracy, prioritizing effectively, and meeting deadlines.
• Strong customer engagement and stakeholder management skills, with the ability to build trust, navigate complex situations, and maintain productive relationships with customers, partners, and internal teams.
• Communication Skills Ability to communicate project status, risks, billing readiness, and operational updates clearly to stakeholders.
• Excellent planning, organizational, and prioritization skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and critical-thinking capabilities, with the ability to identify risks, develop mitigation strategies, and drive issues to resolution.
• Excellent verbal and written communication skills, including the ability to communicate effectively with technical teams, business stakeholders, and executive audiences.
• A collaborative and team-oriented mindset, with the ability to influence and coordinate cross-functional teams without direct authority.
• High levels of accountability, ownership, and attention to detail, with a commitment to delivering exceptional customer outcomes.
• Adaptability and resilience, with the ability to remain effective and solution-focused in changing and high-pressure environments.
• Ability to understand customer technical requirements and translate them into actionable project plans and delivery activities.
• Training Coordination & Operational Management: Ability to coordinate customer training engagements, manage schedules, logistics, communications, and stakeholder expectations, ensuring a seamless and positive customer experience throughout the training lifecycle.
• Expert use of MS Office Suite, CRMs (SFDC preferred)
• Experience using project management platforms a such as MS Project, Wrike, Jira, or equivalent solutions.
• A proactive approach to leveraging AI and automation tools to improve efficiency and enhance day-to-day execution.
• Project Administration Ability to manage project setup, documentation, schedules, deliverables, and project records accurately.
• Reporting & Data Analysis Experience preparing project status reports, dashboards, KPIs, forecasts, and executive summaries.
• Financial & Commercial Awareness Understanding of project budgets, billing milestones, revenue recognition concepts, invoicing processes, and forecasting.
• Project Management certification such as PMP, PRINCE2, or equivalent is preferred.
• Willingness and ability to travel if required.