Regional Technical Training & Service Expert - Applied products

Job description

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them. We are looking for an experienced and passionate professional to join us as a Regional Technical Training & Service Expert – Applied products playing a key role in developing technical knowledge, strengthening service excellence, and driving quality standards across the Daikin Central Europe region. As a technical knowledge ambassador, you will ensure that technicians and service partners across Central Europe have the skills, expertise, and confidence needed to deliver outstanding service. Your work will directly support the growth of technical capabilities, the consistency of service quality, and the long term success of our regional Service Department. Your main tasks will be the following: • Deliver onboarding and technical training programs for technicians and service partners • Develop, update, and audit training materials • Transfer technical knowledge related to Daikin products, systems, refrigerants, and installation standards • Organize and conduct classroom and onsite trainings • Support the continuous development of service competencies across the region • Cooperate closely with the Daikin Academy and local Service Specialists You will be also responsible for: Provide advanced technical expertise o Act as the main technical contact for service partners, technicians, and internal stakeholders o Support troubleshooting and problem-solving in complex technical cases o Perform field visits and technical interventions in challenging situations o Support product launches from a service-readiness perspective o Contribute service expertise to product development initiatives Drive quality and service excellence o Support quality control activities for service partners o Identify improvement opportunities and contribute to service quality enhancement projects o Cooperate with supervisors and stakeholders to define future service strategies o Ensure knowledge sharing and best-practice implementation across the organization Reporting and documentation o Maintain accurate service documentation and reporting o Provide timely updates within internal service systems o Monitor technical developments and continuously expand your professional knowledge o Ensure proper administration of tools, equipment, and technical resources What do we offer? • Competitive compensation package (base salary, cafeteria, bonus) • Healthy company culture that supports professional growth and creativity • A strong and supportive international team environment • Company car for both business and private use • Inspiring office environment • Flexible working hours and hybrid working opportunities • Well-being focused initiatives, fruit days, AYCM membership opportunity, and company sport events What do we expect from you? • Engineer degree in HVAC, Refrigeration, Mechanical Engineering, Electrical Engineering, or a related field • Min. 5 years of experience in service filed work (technical support, or HVAC-related activities) • Strong knowledge of applied heating and cooling systems (chillers, AHU, and fancoils) • Solid experience in delivering technical trainings and knowledge transfer activities • Strong English language skills, with active usage in international environment (both oral and written) • Good MS Office skills, especially power point • Category B driving license • Openness for frequent travelling within Europe We are looking for you if you... • Enjoy sharing your knowledge and helping others to develop • Have a strong customer and service-oriented mindset • Are passionate about technology and continuous learning • Can work independently while also being a collaborative team player • Have excellent communication and presentation skills • Approach challenges with a solution-oriented mindset • Strive for quality and continuous improvement in everything you do Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 14 200 employees across more than 57 consolidated subsidiaries. It has 15 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Poland, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.