Regional Veterinary Business Operations Partner

Job description

Location: Phoenix, Arizona, Salt Lake City, Utah, and Houston, Austin and San Antonio, Texas Employment Type: Full-Time, Exempt Travel Requirement: 10% within assigned region The Role At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. We’re looking for a Regional Business Partner to support 15–25 Petfolk Care Centers (PCCs) across our network. This role focuses on creating consistency, supporting leaders, and strengthening operational excellence across your region. You’re someone who thrives on building systems, developing people, and ensuring strong execution. You understand how a veterinary hospital operates — from daily huddles to end-of-day reviews — and you know how to use data and coaching to guide teams toward success. Most importantly, you’re a steady partner to local leaders, helping them grow, stay aligned, and deliver on Petfolk’s mission to raise the standard of pet care. What You’ll Do Leadership Development & Support Recruit, develop, and retain strong Pet Care Center leaders Provide coaching on KPIs, processes, and leadership practices Create individualized development plans and encourage growth Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups) Partner with Learning & Development to provide ongoing support Operational Excellence Ensure consistent use of Petfolk’s operational playbooks Monitor KPIs weekly and support completion of key tasks Identify opportunities early and provide retraining or resources as needed Serve as a regional point of clarity for operational processes Participate in weekend rotational operations support Regional Business Performance Partner with leaders to meet financial and operational goals Collaborate with Finance & Strategy to identify risks and solutions Monitor DVM schedules and help forecast regional needs with sustainability in mind Culture & Communication Lead with presence, clarity, and collaboration Partner closely with Partner Doctors and Regional Medical Partners Model and reinforce Petfolk’s SWEAT values in every interaction Collaboration & Growth Support Support new PCC openings and strategic initiatives Work with HQ teams to implement scalable, effective solutions Who You Are 10+ years in veterinary, healthcare, or service-based operations 3+ years managing 10+ multi-site locations (preferred) Strong understanding of high-performing veterinary workflows Comfortable using data and metrics to guide decisions Excellent communicator and relationship builder Proven leader who develops teams and creates systems that scale Aligned with Petfolk’s mission to raise the bar in pet care Why You’ll Love Petfolk We’re on a mission to create a better world for pets, their people, and the professionals who care for them. That means supporting leaders, building effective systems, and fostering a culture of excellence. As a Regional Business Partner, you’ll play a key role in ensuring our teams are set up to thrive — with clear expectations, the right tools, and strong support. Compensation & Benefits Annual salary range: $120,000–155,000 (based on experience, skills, and location) Annual performance-based bonus, sign-on bonus, and equity grant eligibility Health, dental, vision, disability, and life insurance Generous PTO + company-paid holidays Travel reimbursement & company-covered lodging This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.