Registered Nurse - Centralized Follow Up

Job description

Care. No Matter What. **Position Summary:** Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services. Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures. Receive, manage and route patient calls to appropriate department for continued assistance as necessary Provide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols. Document accurately, appropriately and efficiently all communication with patients. Maintain accurate and current electronic logs. Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider. Follow up with PPHP contracted laboratories as needed. Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration. Provide high-quality and efficient telephone customer service to internal and external customers. Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff. Maintain thorough knowledge and understanding of PPHP’s organization in order to answer questions and direct calls correctly and appropriately. Complete quality assurance monitoring tools as specified for the department. Registered Nurse with a current NYS License in good standing. Must have current CPR/BLS and ACLS certification One year experience in Women's Healthcare, abortion services, recovery room preferred. Bilingual English/Spanish skills preferred Must be willing to orient in surgical and family planning environment to develop an understanding of clinic flow and functionality, must be willing to cover surgical shifts in Smithtown, New Rochelle and White Plains when needed. Ability to use a computer for charting, documenting, communication, researching Willing to work flexible hours including evenings and weekends. Job Type: Full-time