Reimbursement Specialist

Job description

## **See your work in a new light.** At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by *lux*—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. --- We’re looking for a **Reimbursement Specialist** who brings care, precision, and accountability to their work — someone who understands that behind every claim is a patient relying on access to care. --- ## Why This Role Matters The Reimbursement Specialist plays a critical role in helping patients receive timely therapy by ensuring claims are handled accurately, efficiently, and with integrity. While this role may not be patient‑facing every day, the impact is deeply human — helping remove barriers so patients can focus on their health, not paperwork. In this role, your work helps: - Create a smoother, clearer experience for patients navigating insurance - Support providers and internal teams through reliable reimbursement processes - Strengthen trust in LUX Infusion as a clinician‑led, patient‑first organization --- ## What You’ll Do Responsibilities include: - Ensuring accurate and timely billing and reimbursement of claims - Managing claim submissions, corrections, and follow‑ups with payers - Collaborating closely with pharmacy teams, revenue cycle leadership, and field staff - Bringing thoughtfulness, reliability, and follow‑through to daily work - Identifying and implementing better ways to serve patients, providers, and teammates --- ## What We’re Looking For You may be a great fit if you bring: - Deep care about the **human impact** of your work - Clear communication and effective collaboration skills - Strong ownership and accountability for responsibilities - Comfort learning, adapting, and growing in a dynamic environment - A desire to be part of a team that values **empathy and high standards** ### Qualifications - High School Diploma or GED required - Minimum of **2 years of medical insurance experience** - Basic computer skills (Microsoft Office, internet navigation) - Strong customer service focus and professionalism ### Preferred (Not Required) - Home infusion experience - Experience with CPR+ and/or CareTend - Certified Pharmacy Technician --- ## Schedule & Location - **Varied 8‑hour schedules** across Eastern and Central time zones - **Hybrid role** with work performed onsite in **Overland Park, KS** and remotely - Work location and schedule may change based on business needs --- --- ## Why LUX Infusion At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: - Purpose‑driven work with real patient impact - A clinician‑led, patient‑first culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Come help us elevate infusion care — and see what’s possible when care comes first. Pay Range/Rate $23—$27 USD --- #### PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the **LUX Infusion Talent Team** at **Careers@LUXInfusion.com** or **954.385.7322 x 1425**. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. --- #### OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful --- #### EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. --- #### GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.