Relationship Associate

Job description

Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role The Relationship Associate is responsible for supporting Relationship Managers (RM) in making banking easier for customers and providing customer solutions and insights by conducting financial analysis, and lending support for designated customer groups. In this role, you will develop credit and relationship skills. This role is ideal for emerging staff with the potential to take on Relationship Management responsibilities. Role Location: Te Kuiti or Te Awamutu Role Type: Permanent Hours: Standard, Monday to Friday 37.5 hrs Ka aha tō rā e kite ai? - What will your day look like? The Relationship Associate is critical to making this happen and key responsibilities of the role will include the following: Listen, respect and value customers to learn more about them and gain a greater understanding of their business requirements and service needs Work with Relationship Managers/Senior Managers and product partners to develop and deliver appropriate customer solutions and resolve concerns Provide support for financial analysis and interpretation of customer information to ensure accurate credit decisions are made at all times Assist in maintaining and growing customer base through building strong customer relationships and providing effective solutions to customer needs with our banking products and delivering insights to support our customers be successful Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in developing strong relationships in a customer delivery role Strong analytical ability to assess and interpret implications of financial trends Tertiary qualification in a financial discipline or previous financial/lending experience Sound understanding of the structuring of security arrangements Experience within the Banking and/or Finance industry You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit can apply for this role by visiting ANZ Careers and searching for reference number 113783 Te Rā Ōtinga - Job Posting End Date 02/07/2026 , 11.59pm, (Auckland, New Zealand)