Relationship Banker, Senior

Job description

**ABOUT US** Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you. Check out our video [here](https://www.youtube.com/watch?v=UCWaDxFnla8&ab_channel=CoastalCommunityBank)! **OVERVIEW** **$1000 Signing Bonus!** The Sr. Relationship Banker is an essential part of the retail team. In this role, you’ll have an opportunity to get to know Coastal’s customers and attract new customers while helping them reach their financial goals. Whether providing support during a busy day at the branch or offering suggestions for products that fit their needs, you'll have the chance to make a real difference in people's lives. And as the retail industry evolves, you'll have the opportunity to grow along with it, learning new skills and adding value to the team. **RESPONSIBILITIES TO INCLUDE** The key responsibilities of the Sr. Relationship Banker are providing world-class customer service, identifying customer needs and providing them with the appropriate services and products, and engaging with prospective clients. The Sr. Relationship Banker will work closely with their Bank Center Management and teams across the organization to help customers meet their financial goals. In this role, you’ll assist with more complex products, such as consumer loans and cash management accounts. You’ll also be able to participate in community and industry events to represent Coastal. **HOW YOU'LL DO IT** - Provide customer service per Coastal's Core Values. - Interview and assess customer and non-customer needs and suggest appropriate products or services. - Communicate with customers in the branch, over the phone, or during personal visits to local businesses. - Outside sales calling is required and determined by Bank Center Management. - Conduct customer phone follow-ups and actively raise customer awareness of bank products and services. These activities may have a standard of frequency set by branch management. - Maintain an organized system for tracking and following up on customer needs and tracking monthly production to the branch goals. - Provide customer referrals to Treasury Management, Commercial, and Consumer Lending, Cash Management, and Real Estate Lending. - Provide timely resolution and follow through on customer issues and concerns. - Complete required account documentation according to bank guidelines. - Maintain current knowledge of banking rules and regulations and complete monthly online training. - Actively work a book of customers to build relationships, grow the book's value according to goals and keep a firm grasp on customer retention. This may also include relationship reviews with other internal teams. - Represent Coastal positively and professionally. - Other duties may be assigned. - Follow and comply with all regulatory and compliance regulations. **QUALIFICATIONS** - General understanding of the digital payment processing environment. - Outgoing, professional attitude with customers, prospects, and co-workers. - Verbal and written communication skills. - Handle multiple tasks at the same time. - PC experience navigating in a Windows environment and using various applications. - Excellent attention to detail. - Previous experience selling financial products. - Previous experience growing and developing an existing customer base. - Production generation experience preferred. - Basic internet skills. **EDUCATION/EXPERIENCE** Associate degree (A. A.) or equivalent from two-year college or technical school preferred. Three to five years related experience and/or training; OR equivalent combination of education and experience. **HOW YOU’LL THRIVE AT COASTAL** - **Be the Best** – Communicate effectively, pay close attention to detail, and prioritize your personal development. - **Be Relentless** – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference. - **Be Un-Bankey** – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust. - **Embrace Gray Thinking** – Use sound judgment while decision-making and problem-solving**.** Think outside the box. - **Stay Flexible** – Organize and strategize effectively while always being prepared to adapt on the fly**.** Seek efficiencies for Coastal to work smarter, not harder. - **Take Care of Each Other** – Understand what it means to be a true team player and have your teammate's back.Practice self-awareness and build your emotional intelligence. **BEING YOU AT COASTAL** Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. **BENEFITS WE OFFER** We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include: - **Medical Coverage**: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle. - **Health Savings Account (HSA)**: Available with eligible medical plans, offering tax advantages and employer contributions. - **Flexible Spending Accounts (FSA)**: Options for healthcare and dependent care expenses to help you save on out-of-pocket costs. - **Dental and Vision Insurance**: Plans to keep you and your family smiling and seeing clearly. - **Life Insurance**: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents. - **Long-Term /Short-Term Disability (LTD)**: Income protection in the event of a long-term illness or injury. - **Supplemental Benefits**: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most. - **401(k) Retirement Plan**: A competitive retirement savings plan with company matching to help you plan for the future. - **Paid Time Off**: Generous vacation and sick leave policies to support your time away from work. - **Holidays**: Enjoy 11 paid holidays throughout the year. Check out our benefits on our [careers site](https://jobs.ashbyhq.com/coastal)!! **PHYSICAL DEMANDS** The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to: - Sit for extended periods of time. - Stand for extended periods of time. - Perform repetitive finger, hand, and arm movement. - Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. - View and read computer screens for extended periods. - Occasionally stoop, kneel, crouch, or crawl. - Occasionally lift or move up to 10 pounds. **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.