Relationship Manager

Job description

**Who are we?** At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​ The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually. ### How will you add value to the OpenPayd journey? - Own and develop an assigned portfolio of clients, building long-term relationships that support satisfaction and retention. - Build trusted relationships with key stakeholders and understand their strategic priorities and operating needs. - Act as the main point of contact for complex queries, escalations and strategic account direction. - Identify relevant cross-sell and upsell opportunities that strengthen client outcomes and increase account value. - Lead account-planning conversations with internal teams and client stakeholders, capturing requirements and agreeing clear actions. - Coordinate Operations and other OpenPayd teams to resolve issues and deliver an effective end-to-end client experience. - Monitor client communication channels and provide proactive, timely support. - Share best-practice guidance that helps clients improve their operations and initiatives, and monitor the resulting outcomes. - Maintain accurate CRM records and Salesforce reporting, and contribute to continuous-improvement projects across the Customer Success team. ### The ideal candidate will have the following: - 4-6 years' experience in a customer-facing role in customer success, account management or sales within FX, banking, cross-border payments, fintech or a similar environment; exposure to crypto or digital assets is desirable. - Direct experience of supporting customers from a range of backgrounds and building effective stakeholder relationships. - A general understanding of FX, bank transfers, fintech and PSD2, together with an interest in payments and financial infrastructure. - A basic understanding of APIs and confidence discussing client requirements with internal teams. - Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management. - Confidence using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot. - The ability to drive projects, improve operational efficiency and propose practical solutions. - Excellent communication skills, including the confidence to manage challenging conversations and influence C-level stakeholders. - A proactive, self-motivated approach and a willingness to go beyond the baseline to support clients. ### Our perks and benfits: - Personal training budget - £3000 - Cycle to Work scheme - Discounted gym membership - £80 towards any gym - Corporate discounts via PerkBox - Travel loan - Company Pension plan - Health, Dental & Life Insurance - Wednesday office breakfasts, office fruits and a full bar & regular team socials - 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering