Relationship Manager: Forex

Job description

Primary Purpose The role is responsible for retaining and growing a portfolio of high-value foreign exchange clients by delivering specialist foreign exchange solutions, exceptional client service, and strategic financial guidance. The role focuses on driving non-interest revenue growth through the acquisition of new-to-bank forex customers, deepening existing client relationships, and identifying opportunities to cross-sell the Bank's products and services aligned to clients' business and banking needs. Minimum Requirements Qualifications National Diploma – Finance/Certificate in Banking RE5 Experience 3 - 5 years previous experience in same or similar role within the financial services industry. Competencies Ability to develop and execute sales strategies to achieve revenue, retain clients and portfolio growth targets In-depth understanding of foreign exchange products, international payments, foreign currency accounts, FX market, Treasury and cross-border banking solutions Building, managing, and retaining high-value client relationships Understanding of financial statements, compliance, cash flow, business operations, and industry dynamics New client acquisition, pipeline management, and opportunity identification. Knowledge of Exchange Control Regulations, SARB requirements, FICA, AML, sanctions screening, and applicable banking legislation. Ability to analyse portfolio performance, revenue trends, client activity, and sales performance Ability to assess client requirements and structure suitable forex solutions Ability to identify, mitigate, and escalate risks appropriately Ability to identify, mitigate, and escalate risks appropriately Understanding of credit principles and risk considerations Ability to leverage technology to improve client experience and operational efficiency Negotiation and deal structuring skills Leadership, coaching and mentoring capability Key Responsibilities Achieve NIR targets Grow wallet share and FX turnover and revenue Drive cross-sell opportunities to grow portfolio revenue Acquire new to bank foreign exchange clients and other revenue streams Retain and grow customer portfolio Collaborate effectively with internal and external stakeholders Network externally to identify new business opportunities and secure lead flow Ensure the receipt and capturing of customer information accurately during the account origination process Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc. Ensure accurate capturing, updates and amendments of customer information Perform KYC verification throughout customer lifecycle Assist with SARB related matters and manage applications Follow up with all parties to ensure that queries are resolved Maintain CRM updates Prepare required reports Track and report on pipeline performance and portfolio growth This position is advertised in line with our commitment to Employment Equity.