Relationship Manager (Mid-Market/SME)

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Mid-Market Customer Growth Executive, you will focus on driving client satisfaction, retention, and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients, balancing business performance, operational excellence, and long-term partnership building. Your work will directly contribute to Infobip’s growth by expanding existing accounts and maximizing customer value. What you’ll do Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers Collaborate closely with Customer Success to ensure alignment for current and future SaaS business Ensure proper account setup by working with technical teams on account creation, route management, and content filtration Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue What makes you a strong fit At least 3 years of experience in B2B mid-market or SME roles such as account management, customer success, client relations, professional services, consultancy, or business development Exposure to CPaaS, SaaS, or similar technology-driven platforms is advatageous Educational background in computer science, engineering, or another IT-related field is a plus Outstanding professional communication skills in English, both written and spoken Strong administrative, analytical, and organizational skills with a systematic approach to problem-solving Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-KA1