Relationship Manager, TSX Trust

Job description

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? This role is the key relationship management contact for a group of investment dealers for the Registered Product business line. The position is responsible for: responding to enquiries from clients with respect to the daily administration of the client’s registered plan accounts; ensuring that clients are administering their registered plan accounts in accordance with TSX Trust issued policies and procedures; and determining which issues that may arise are required to be escalated to the Director - Dealer Services . This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON. Key accountabilities: Responding to daily client (Agent) queries in areas of registered plan administration, locked-in account processing, estate settlements and beneficiary designations. Liaising with CRA and provincial pension commissions to ensure all documentation is current and meets regulatory requirements. Working with the cash management group to ensure accurate opening, closing, and updating account information on our custody platform. Preparing monthly account statements for clients. Processing monthly billing. Calculating monthly interest payments payable to clients. Monitor legislative requirements and updates through external sources, including the Canada Revenue Agency, provincial pension regulators, law firms, etc. Advise management of changes as they arise. Making regulatory or policy changes to internal and external administration guide. Communicating legislation and policy changes to Agents once finalized by management and GCO. Ensuring receipt of documentation required from Agents. Including monthly AML and Terrorism Financing certificates, annual certificates of compliance, tax remittances and certificates of incumbency. Drafting responses to audit confirmation requests. Following up with clients regarding overdue invoice payments. May be required to attend business entertainment events and/or conferences. Must Have: 5+ years within the Financial Services industry. Specialized knowledge of retirement products, including: RRSPs, TFSAs, RRIFs and RESPs. Basic understanding of interest rates and interest calculations. Strong communication skills, including writing and presentation skills. Experienced in research and development of written communication. Working knowledge of Google Enterprise products, Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat. Focus on following policies and procedures when completing tasks with strong attention to detail. Strong organizational, interpersonal and communication skills. Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships. Ability to work independently with minimal supervision. Ability to be flexible and engage staff at all levels. Read and analyze documents. Ability to organize and prioritize tasks. A good working knowledge of the securities industry and capital markets. A willingness and ability to adapt to a changing environment and responsibilities. Nice to Have: Completion of Canadian Securities and similar courses is preferred, but not essential. Pension product knowledge is an asset. Experience in development of corporate and client communication. Prior experience managing strategic corporate or institutional clients. Estate & trust experience. Sales experience. Bilingual English/French Salary Range: 75,000/year - 80,000/year CAD Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. The recruiting efforts for this role are intended to fill a vacant position. For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions. In the market for… Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success. Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work. Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy. Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth. Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now. Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it .